Become an IT Service Manager

Achieve a host of ITIL (information technology infrastructure library) qualifications specifically pulled together to develop you into an expert IT service manager. IT service management (ITSM) refers to the entirety of activities – directed by policies, organised and structured in processes and supporting procedures – that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers. Learn how to successfully integrate an appropriate mix of people, processes and information technology to implement IT services that meet customers’ needs.

Adopt a process approach towards management

Focus on customer needs and IT

Provide IT services for your customers rather than IT systems

ITIL® Orientation – Video Training Course

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that emphasises aligning IT services with the needs of the business. By understanding institutions’ objectives and customers’ needs, ITIL turns the service strategy into a plan for delivering the business objectives.

ITIL Orientation is relevant to any business and therefore essential for the business managers. It is involved with the management of the service that includes managers and practitioners, IT architects and IT professionals, process and service owners, business relation or human resource managers.

ITIL® Foundation – Video Training Course

ITIL or Information Technology Infrastructure Library is a detailed written document for IT service management that focuses on aligning IT services with the needs of the business. ITIL helps the organization to guide how they design, implement, operate, and maintain IT services.

The ITIL® Foundation – Video Training Course provides the foundation of ITIL concepts and familiarises you with the fundamentals of IT Service Management as described in the IT Infrastructure Library. The course will also prepare you for the certification exam so that you can sit confidently for the well-recognised exam.

ITIL® Practitioner – Video Training Course

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner – Video Training Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.

ITIL® Continual Service Improvement – Video Training Course

Continual Service Improvement (CSI), an inseparable part of ITIL Service Management framework, is a structured approach to assessing and measuring a service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

The ITIL® Continual Service Improvement – Video Training Course provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary.

ITIL® Service Offerings & Agreements – Video Training Course

The ITIL® Service Offerings & Agreements – Video Training Course deals with the ITIL service offerings and agreement. In the course, you will learn the proper ways of ITIL service offerings, and agreements (SOA) and know the necessary training, implementation, and technology to achieve your business goals.

The course will help you to know the practical application of SOA practices to enable portfolio, service level, service catalog, demand, supplier and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.

ITIL® Service Design – Video Training Course

ITIL Service Design is one of the essential parts of ITIL Service Lifecycle. The purpose of the ITIL® Service Design – Video Training Course is to help you to design new IT services.

Throughout the course, you will learn the service design activities and process including a special focus on design coordination, service catalog management, service level management, risk management, capacity management, availability management, IT service continuity management, information security management, compliance management, architect management, and supplier management. The course aims to enable you to design services that meet the needs of the organization or programme.

ITIL® Service Operation – Video Training Course

ITIL Service Operation aims to provide IT services effectively and efficiently. The ITIL® Service Operation – Video Training Course covers all the necessary information related to ITIL service operation including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

ITIL Service operation carries out operational tasks and includes event management, incident management, request fulfillment, access management, problem management, IT operations control, facilities management, application management and Technical management. Throughout the course, you will learn all these operational tasks and able to improve your IT service management.

ITIL® Service Strategy – Video Training Course

ITIL Service strategy helps you to decide which strategy you should follow to serve the customers.  By assessing the customer needs and marketplace, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to develop for the betterment of the company.

The ITIL® Service Strategy – Video Training Course describes the primary processes of ITIL Service management which includes Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management, and Business Relationship Management.

ITIL® Service Transition – Video Training Course

The ITIL® Service Transition – Video Training Course deals with the ITIL service offerings and agreement. In the course, you will learn the proper ways of ITIL service offerings, and agreements (SOA) and know the necessary training, implementation, and technology to achieve your business goals.

The course will help you to know the practical application of SOA practices to enable portfolio, service level, service catalog, demand, supplier and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.

ITIL® Managing Across the Lifecycle – Video Training Course

The ITIL® Managing Across the Lifecycle – Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organisations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in business, process integration and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle – Video Training Course course, you will also learn the ways of governance, measurement, implement and improving in ITIL lifecycle.

The series course deals with several sub-divided issues. For example, the Communication and Stakeholder management provide you with the knowledge of stakeholder management and communication and explains the role of business relationship management in communication.

ITIL® Operational Support & Analysis – Video Training Course

ITIL Operational Support and Analysis (OSA) focuses on the practical operation of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.

The ITIL® Operational Support & Analysis – Video Training Course will teach you how to manage the everyday operation of IT services and obtain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. Throughout the course, you will learn about the common OSA activities and service operation process. The course is sub-divided into several sections that include Service Operation Process, OSA Common Activities, Service Operation Functions, and the ways of implementing and organizing OSA.

ITIL® Planning, Protection & Optimization – Video Training Course

ITIL Planning, protection and Organization gives emphasize on PPO practices to enable capacity, availability, IT service continuity, information security and demand management.

Throughout the ITIL® Planning, Protection & Optimization – Video Training Course, you will learn the planning, protecting and optimising (PPO) process. In PPO section, you will be introduced to availability and capacity management, IT Service Continuity Management, Information Security Management, and Demand Management. After that, you will know the proper ways of PPO process and the strategy of organizing for PPO, technology consideration and the methods of implementing PPO.

ITIL® Release Control & Validation – Video Training Course

ITIL® Release, Control, and Validation (RCV) course will help you to learn release, control and validation process. You will learn the importance of ITIL release, control, and validation while providing service processes, activities and functions. The knowledge of ITIL release, control and validation will help you to ensure transitional changes are managed efficiently, new services are validated and tested, and that release and deployment fulfill organizational requirements.

Certificate Code

top

© John Academy.