Achieve a host of ITIL (information technology infrastructure library) qualifications specifically pulled together to develop you into an expert IT service manager. IT service management (ITSM) refers to the entirety of activities – directed by policies, organised and structured in processes and supporting procedures – that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers. Learn how to successfully integrate an appropriate mix of people, processes and information technology to implement IT services that meet customers’ needs.
Adopt a process approach towards management
Focus on customer needs and IT
Provide IT services for your customers rather than IT systems