Description:

Customer care service holds daily business exercises like promoting, deals and so forth. This course is intended for people who are intrigued to improve capacities or upgrade their attitudes in this field. This course is designed to provide you with the strategies that will help you expand competition in your occupations. It helps you gain the skills that are required to deal with the difficult situations. This course will likewise enable you to improve you communication skills which will make it easier to speak and build good relationship with the clients.

Who is this course for?

  • For individuals already existing in this field willing to enhance the abilities and learn new techniques.
  • For people who are ready to take customer care service as the future profession.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
  • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career path:

Advanced Diploma in Customer Care and Relation course is a useful qualification to possess, and would be beneficial for the following careers:

  • Technical support staff
  • Client relations manager
  • Call center manager
  • Customer service re-presenter.

Course Curriculum

Customer Service Basics
Customer Service and Retention Templates 01:00:00
Customer Service & Retention Checklist 01:00:00
Customer Service Checklist 01:00:00
Developing Customer Relationship Skills
Good Customer Relationship – Why is it Important? 01:00:00
Understanding Your Customers 01:00:00
How to Calculate Customer’s Lifetime Value 00:30:00
How to Keep Your Customers Happy? 01:00:00
How to Get Your Customers to Say ‘Wow!’ 01:00:00
Proven Methods of Customer Retention 01:00:00
The Art of Customer Follow-up 01:00:00
Loyalty Marketing Program 00:30:00
Promotional Items to Enhance Customer Relations 01:00:00
Handling Customer’s Complaints 01:00:00
How to Deal with Difficult Customers 01:00:00
Introducing the Seven Deadly Sins of Customer Service! 01:00:00
Customer Relationship Management (CRM) Software – The Benefits 01:00:00
Choosing a CRM Program 00:30:00
Customer Service over the Phone 01:00:00
Becoming A Customer Service Professional
Module One – Getting Started 00:30:00
Module Two – Who We Are and What We Do 01:00:00
Module Three – Establishing Your Attitude 01:00:00
Module Four – Identifying and Addressing Customer Needs 01:00:00
Module Five – Generating Return Business 01:00:00
Module Six – In-Person Customer Service 01:00:00
Module Seven – Giving Customer Service over the Phone 01:00:00
Module Eight – Providing Electronic Customer Service 01:00:00
Module Nine – Recovering Difficult Customers 01:00:00
Module Ten – Understanding When to Escalate 01:00:00
Module Eleven – Ten Things You Can Do to WOW Customers Every Time 01:00:00
Module Twelve – Wrapping Up 01:00:00
Activities 00:00:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Mock Exam
Mock Exam- Advanced Diploma in Customer Care and Relation 00:30:00
Final Exam
Final Exam- Advanced Diploma in Customer Care and Relation 00:30:00

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Certification

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Accredited by

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Centre Approved by

John Academy - Awarding Body

Registered with the UK Register of Learning Providers (UKRLP)
UKPRN: 10063816

Course Partners

John Academy - Course Partners

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About

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

 11 Floor, 15 St Botolph Street, London EC3A 7BB
020 3744 3990
info@johnacademy.co.uk

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