Call Centre Training
7 Students
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1 Year
Access -
Intermediate
Skill Level -
Course Certificate
Certificate -
10
Units -
0
Quizzes -
1 hour, 57 minutes
Duration
Overview
Improve your customer service skills and become an excellent call centre agent with our Call Centre Training course. This course is designed to provide you with multiple skills needed to thrive in the call centre environment.
Firstly, you will be introduced to what call centres are. Then, you will learn about a call centre agent’s traits. Finally, you will be completing the course after learning about technology and trends related to call centres.
At the end of the course, you will receive a certificate of achievement. This certificate will enhance your employability in any industry. Join now!
Course Preview
Learning Outcomes
- Learn about the call centre industry, including its structure and functions.
- Discover the essential traits and skills required for success as a call centre agent.
- Master phone etiquette and proper communication skills.
- Develop abilities for establishing and maintaining strong customer connections.
- Explore tactics for dealing with problematic consumers and resolving conflicts.
- Understand call scripts, negotiation strategies, and the impact they play in customer engagements.
- Get insights into call centre data, benchmarking, and performance evaluation.
Why Take This Course From John Academy?
- Affordable, well-structured and high-quality e-learning study materials
- Meticulously crafted, engaging and informative tutorial videos and materials
- Efficient exam systems for the assessment and instant result
- Earn UK & internationally recognised accredited qualification
- Easily access the course content on mobile, tablet, or desktop from anywhere, anytime
- Excellent career advancement opportunities
- Get 24/7 student support via email
What Skills Will You Learn from This Course?
- Effective Call Centre Communication and Telephone Etiquette.
- Customer Relationship Management.
- Conflict Resolution and Customer Service Excellence.
- Understanding and Utilising Call Scripts.
- Benchmarking and Call Centre Performance Metrics.
- Knowledge of Call Centre Technology and Trends.
Who Should Take This Call Centre Training?
Whether you’re an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.
Are There Any Entry Requirements?
This Call Centre Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Modern Slavery in the UK Certification
After completing and passing the Modern Slavery in the UK course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99.
Career Path
This exclusive Call Centre Training will equip you with effective skills and abilities and help you explore career paths such as
- Call Centre Agent
- Customer Service Representative
- Call Centre Supervisor
- Customer Support Specialist
Course Curriculum
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Introduction to Call Centre 00:14:00
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Traits of a Call Centre Agent 00:13:00
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Agent and Customer Relationship 00:15:00
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Telephone Etiquettes 00:10:00
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Communication Skills 00:13:00
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Scripts and Negotiation Techniques 00:13:00
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Managing Difficult Customers 00:09:00
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Call Centre Metrics and Benchmarking 00:16:00
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Call Centre Technology and Trends 00:14:00
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What Our Students are Saying
Sam Carpenter
John Academy has helped me in my development, and I took the courses seriously and gained a qualifications certificate, which I've wanted to do for a long time. I highly recommend it, and a few friends have signed up, too. Thank you, John Academy.
Georgina Salazar
Easy to access, generous options for multiple learning and approaches. Supportive team.
Wayne Wright
The course empowers me to make my dreams come true. The course material was excellent. John Academy is good to study.
Romina
I am thankful that I have chosen John Academy for my online courses. It has given me a platform where I have learned a lot. It has so many reading materials with a handful of knowledge. Once again, thank you so much to the John Academy support team, who has cooperated & supported me throughout this journey.
Peter Gilbert
Brilliant course, with so many to choose from, very good value and a certificate at the end. Quick turnaround to receive a certificate. Very good academy I have completed several and have 2 ongoing at the moment. Never had any problems. Excellent customer service. Would recommend.
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