Description:

The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer’s needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions.

Assessment:

  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Getting Started 00:05:00
It Starts at the Top 00:20:00
Peer Training 00:20:00
How to Build Rapport 00:30:00
Learn to Listen 00:25:00
Manners Matter – Etiquette & Customer Service (I) 00:25:00
Manners Matter – Etiquette & Customer Service (II) 00:20:00
Handling Difficult Customers 00:25:00
Getting the Necessary Information 00:15:00
Performance Evaluations 00:20:00
Training Doesn’t Stop 00:15:00
Wrapping Up 00:05:00
Mock Exam
Final Exam

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    About

    We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

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    020 3744 3990
    info@johnacademy.co.uk

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