Name: Complete Customer Service Training
Price: 22 GBP
Rating: 4.9 (8 reviews)

Description:

A company’s reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.

Learning Outcomes:

Display a customer service outlook
Figure out your individual behavior affects the behaviors of others
Examine confidence eligibility as well as a problem solver
Implement the techniques to cope with customers
Set your choice for providing customer service
Recognise means to settle connectivities between excellence in customer service as well as your business and policies
Improvise the skills and practices essential for a customer service-focused manager
Detect the customers as well as what they are searching for being truly involved
Recognise who are your customers and what their interests are
Improve plans for generating engaged employees and satisfied customers in the related business units that you manage
The variation of body language as well as verbal dexterity
The points of verbal communication, for example, tone, cadence, and pitch
Asking questions and listening competency
The manners of disseminating negative news and how to say no.
Proficient means of negotiation
The significance of producing and sending meaningful messages
Materials to speed up communication
The worth of individualizing interactions and promoting relationships
Vocal techniques to boost speech as well as communication approach
Methodologies for controlling stress
The conditions and benefits of CRM on a company’s bottom line
Explain various elements of a CRM plan
Improvise a checklist in case of readiness and success in CRM
Narrate how CRM produces value for organizations and customers
Think about improvising roles having the highest influence on CRM

Assessment:

At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Module 01
	Communication Skills	01:00:00
	Dealing With Challenges Assertively	00:15:00
	Dealing With Difficult People	00:30:00
	Dealing With Stress	00:30:00
	Meeting Expectations	00:15:00
	Setting Goals	00:30:00
	Seven Steps to Customer Problem Solving	00:30:00
	Telephone Techniques	01:00:00
	The Fifth Critical Element – Measure It	00:15:00
	The Fourth Critical Element – Be a Problem Solver	01:00:00
	The Second Critical Element – Defined in Your Organization	00:15:00
	The Sixth Critical Element – Reinforce It	00:30:00
	The Third Critical Element – Given Life by the Employees	00:15:00
	What is Customer Service?	00:15:00
	Who Are Your Customers?	00:15:00
Module 02
	Six Critical Elements	00:30:00
	Understanding Leadership	00:30:00
	Five Practices of Leadership	00:45:00
Module 03
	Asking the Right Questions	00:15:00
	Close with Vocals	00:15:00
	Closing Down the Voice	00:10:00
	Cold and Warm Calls	00:15:00
	Developing a Script	00:15:00
	Did You Hear Me?	00:15:00
	It’s More Than Just a Phase	00:15:00
	Negotiation Techniques	00:15:00
	News from Within	00:15:00
	Perfecting the Script	00:15:00
	Phone Tag and Getting the Call Back	00:15:00
	Sales by Phone	00:10:00
	Saying No	00:05:00
	Staying Out of Voice Mail Jail	00:05:00
	Stress Busting	00:05:00
	Taking Messages99	00:05:00
	This is My Mentor	00:05:00
	To Serve and Delight	00:05:00
	Verbal Communication Techniques	00:15:00
	What’s Missing in Telephone Communication?	00:15:00
	Who Are Your Customers?	00:15:00
Module 04
	Building the Future	00:15:00
	Checklist for Success	00:15:00
	Considerations in Tool Selection	00:15:00
	Customer Relationship Management	00:10:00
	Evaluating and Reviewing Your Program	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Requirement Driven Product Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	The Development Team	00:15:00
	What CRM Is and Who It Serves	00:15:00
Mock Exam
	Mock Exam- Complete Customer Service Training	00:30:00
Final Exam
	Final Exam- Complete Customer Service Training	00:30:00