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Customer Focused Listening Diploma Level 3

4.7( 8 REVIEWS )
Customer Focused Listening Diploma Level 3
Customer Focused Listening Diploma Level 3


One of the most basic skills required in the workplace is communication. It is used in almost any scenario of the workplace or at home. For those of you who would love to develop this basic transferable skill, you can now do so with this Customer Focused Listening Diploma Level 3 course.

This course is designed to help you listen better in order to respond to the processed information. Which is why, in this course you will learn about how to become a good listener, use body language to show positive listening attitude, build relationships, and much more. So get this course, and start listening.

Learning Outcomes:

  • Provide a definition to active listening as well as its key components
  • Recognise means to be a better listener
  • Identify the routes to turn into a better listener
  • Execute body language so as to give vent to a proactive body language
  • Understand the differences between the terms of sympathy as wella as empathy know when to use them
  • Produce a listening outlook to implement framing, positive intention with focus
  • Being a reliable communicator
  • Understand the communication paths
  • Ask your questions , probe into the information, as well as learn to apply paraphrasing ways
  • Create a relationship to build a pragmatic communication approach
  • Recognise the common listening problems as well as their solutions
  • Identify the common listening problems as well as their answers


  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.


  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Customer Focused Listening Diploma Level 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.


Our Customer Focused Listening Diploma Level 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Overview (Customer Focused Listening) 00:05:00
What is Active Listening? 00:15:00
Tips for Becoming a Better Listener 00:15:00
Body Language Basics 00:15:00
Understanding Sympathy and Empathy 00:15:00
Creating the Right Mindset 00:15:00
Being Genuine 00:15:00
Making Connections 00:15:00
What Is Said and What Is Heard 00:30:00
Probing Techniques 00:15:00
Paraphrasing Techniques 00:15:00
Building Common Ground 00:15:00
NLP Tips and Tricks 00:15:00
Getting Over Listening Roadblocks 00:15:00
Mock Exam
Mock Exam- Customer Focused Listening Diploma Level 3 00:20:00
Final Exam
Final Exam- Customer Focused Listening Diploma Level 3 00:20:00

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