Course Curriculum
| Introduction | |||
| What to Expect | 00:02:00 | ||
| What is Customer Service | |||
| Introduction | 00:01:00 | ||
| Stand out from competitors | 00:04:00 | ||
| Is it a Basic or a Delight | 00:07:00 | ||
| The Ten things to NEVER fail on | 00:10:00 | ||
| Ways to Generate Ideas | |||
| Introduction | 00:01:00 | ||
| Idea 1 – It’s Easy to Give | 00:04:00 | ||
| Idea 2 – Unrequested Perks | 00:04:00 | ||
| Idea 3 – Creative Swiping | 00:04:00 | ||
| Idea 4 – The Worst Company Ever | 00:03:00 | ||
| Idea 5 – Watch and Learn | 00:05:00 | ||
| Idea 6 – Invite the Queen for Tea | 00:03:00 | ||
| Idea 7 – Life In Their Shoes | 00:06:00 | ||
| Idea 8 – Be A Rule Breaker | 00:04:00 | ||
| Idea 9 – Staying Alert for Opportunities | 00:03:00 | ||
| Idea 10 – It’s a Personal Relationship | 00:04:00 | ||
| Idea 11 – Why to Welcome ReturnsRefunds | 00:03:00 | ||
| Idea 12 – Ask Others | 00:03:00 | ||
| Idea 13 – Getting Tech Savvy | 00:05:00 | ||
| Idea 14 – Above Expectations | 00:05:00 | ||
| Idea 15 – Just Doing the Basics | 00:03:00 | ||
| Take a moment | 00:01:00 | ||
| Idea 16 – MMFI | 00:03:00 | ||
| Idea 17 – Every Contact Point | 00:01:00 | ||
| Idea 18 – Which Communication Method | 00:02:00 | ||
| Idea 19 – Be Better than Competitors | 00:04:00 | ||
| Idea 20 – Is Marketing Customer Care | 00:06:00 | ||
| Idea 21 – Avoid Perceived Indifference | 00:04:00 | ||
| Idea 22 – Be Flexible | 00:04:00 | ||
| Idea 23 – Life Should be Fun! | 00:04:00 | ||
| Idea 24 – Fast or Slow | 00:05:00 | ||
| Idea 25 – Personalisation | 00:03:00 | ||
| Idea 26 – How Good is Your Memory | 00:02:00 | ||
| Idea 27 – I Promise | 00:02:00 | ||
| Idea 28 – Keep in Touch | 00:02:00 | ||
| Idea 29 – Which Personality Type | 00:03:00 | ||
| Idea 30 – Where to Invest | 00:04:00 | ||
| Wrap Up | |||
| Congratulations | 00:02:00 | ||
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