Customer Service Mastery: Delight Every Customer

5( 10 REVIEWS )
166 STUDENTS

Course Curriculum

Introduction
What to Expect 00:02:00
What is Customer Service
Introduction 00:01:00
Stand out from competitors 00:04:00
Is it a Basic or a Delight 00:07:00
The Ten things to NEVER fail on 00:10:00
Ways to Generate Ideas
Introduction 00:01:00
Idea 1 – It’s Easy to Give 00:04:00
Idea 2 – Unrequested Perks 00:04:00
Idea 3 – Creative Swiping 00:04:00
Idea 4 – The Worst Company Ever 00:03:00
Idea 5 – Watch and Learn 00:05:00
Idea 6 – Invite the Queen for Tea 00:03:00
Idea 7 – Life In Their Shoes 00:06:00
Idea 8 – Be A Rule Breaker 00:04:00
Idea 9 – Staying Alert for Opportunities 00:03:00
Idea 10 – It’s a Personal Relationship 00:04:00
Idea 11 – Why to Welcome ReturnsRefunds 00:03:00
Idea 12 – Ask Others 00:03:00
Idea 13 – Getting Tech Savvy 00:05:00
Idea 14 – Above Expectations 00:05:00
Idea 15 – Just Doing the Basics 00:03:00
Take a moment 00:01:00
Idea 16 – MMFI 00:03:00
Idea 17 – Every Contact Point 00:01:00
Idea 18 – Which Communication Method 00:02:00
Idea 19 – Be Better than Competitors 00:04:00
Idea 20 – Is Marketing Customer Care 00:06:00
Idea 21 – Avoid Perceived Indifference 00:04:00
Idea 22 – Be Flexible 00:04:00
Idea 23 – Life Should be Fun! 00:04:00
Idea 24 – Fast or Slow 00:05:00
Idea 25 – Personalisation 00:03:00
Idea 26 – How Good is Your Memory 00:02:00
Idea 27 – I Promise 00:02:00
Idea 28 – Keep in Touch 00:02:00
Idea 29 – Which Personality Type 00:03:00
Idea 30 – Where to Invest 00:04:00
Wrap Up
Congratulations 00:02:00

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