Customer Service Mastery: Delight Every Customer
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1 Year
Access -
Intermediate
Skill Level -
2 hours, 16 minutes
Duration
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What to Expect 00:02:00
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Introduction 00:01:00
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Stand out from competitors 00:04:00
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Is it a Basic or a Delight 00:07:00
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The Ten things to NEVER fail on 00:10:00
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Introduction 00:01:00
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Idea 1 – It’s Easy to Give 00:04:00
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Idea 2 – Unrequested Perks 00:04:00
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Idea 3 – Creative Swiping 00:04:00
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Idea 4 – The Worst Company Ever 00:03:00
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Idea 5 – Watch and Learn 00:05:00
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Idea 6 – Invite the Queen for Tea 00:03:00
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Idea 7 – Life In Their Shoes 00:06:00
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Idea 8 – Be A Rule Breaker 00:04:00
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Idea 9 – Staying Alert for Opportunities 00:03:00
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Idea 10 – It’s a Personal Relationship 00:04:00
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Idea 11 – Why to Welcome ReturnsRefunds 00:03:00
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Idea 12 – Ask Others 00:03:00
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Idea 13 – Getting Tech Savvy 00:05:00
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Idea 14 – Above Expectations 00:05:00
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Idea 15 – Just Doing the Basics 00:03:00
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Take a moment 00:01:00
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Idea 16 – MMFI 00:03:00
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Idea 17 – Every Contact Point 00:01:00
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Idea 18 – Which Communication Method 00:02:00
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Idea 19 – Be Better than Competitors 00:04:00
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Idea 20 – Is Marketing Customer Care 00:06:00
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Idea 21 – Avoid Perceived Indifference 00:04:00
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Idea 22 – Be Flexible 00:04:00
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Idea 23 – Life Should be Fun! 00:04:00
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Idea 24 – Fast or Slow 00:05:00
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Idea 25 – Personalisation 00:03:00
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Idea 26 – How Good is Your Memory 00:02:00
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Idea 27 – I Promise 00:02:00
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Idea 28 – Keep in Touch 00:02:00
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Idea 29 – Which Personality Type 00:03:00
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Idea 30 – Where to Invest 00:04:00
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Congratulations 00:02:00
