Customer Service Mastery: Delight Every Customer

Introduction
	What to Expect	00:02:00
What is Customer Service
	Introduction	00:01:00
	Stand out from competitors	00:04:00
	Is it a Basic or a Delight	00:07:00
	The Ten things to NEVER fail on	00:10:00
Ways to Generate Ideas
	Introduction	00:01:00
	Idea 1 – It’s Easy to Give	00:04:00
	Idea 2 – Unrequested Perks	00:04:00
	Idea 3 – Creative Swiping	00:04:00
	Idea 4 – The Worst Company Ever	00:03:00
	Idea 5 – Watch and Learn	00:05:00
	Idea 6 – Invite the Queen for Tea	00:03:00
	Idea 7 – Life In Their Shoes	00:06:00
	Idea 8 – Be A Rule Breaker	00:04:00
	Idea 9 – Staying Alert for Opportunities	00:03:00
	Idea 10 – It’s a Personal Relationship	00:04:00
	Idea 11 – Why to Welcome ReturnsRefunds	00:03:00
	Idea 12 – Ask Others	00:03:00
	Idea 13 – Getting Tech Savvy	00:05:00
	Idea 14 – Above Expectations	00:05:00
	Idea 15 – Just Doing the Basics	00:03:00
	Take a moment	00:01:00
	Idea 16 – MMFI	00:03:00
	Idea 17 – Every Contact Point	00:01:00
	Idea 18 – Which Communication Method	00:02:00
	Idea 19 – Be Better than Competitors	00:04:00
	Idea 20 – Is Marketing Customer Care	00:06:00
	Idea 21 – Avoid Perceived Indifference	00:04:00
	Idea 22 – Be Flexible	00:04:00
	Idea 23 – Life Should be Fun!	00:04:00
	Idea 24 – Fast or Slow	00:05:00
	Idea 25 – Personalisation	00:03:00
	Idea 26 – How Good is Your Memory	00:02:00
	Idea 27 – I Promise	00:02:00
	Idea 28 – Keep in Touch	00:02:00
	Idea 29 – Which Personality Type	00:03:00
	Idea 30 – Where to Invest	00:04:00
Wrap Up
	Congratulations	00:02:00