Continual Service Improvement (CSI), an inseparable part of ITIL Service Management framework, is a structured approach to assessing and measuring a service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.
The ITIL® Continual Service Improvement – Video Training Course provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary. Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology and CSI organization.
- At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
- Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
- After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
- Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
ITIL® Continual Service Improvement – Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Our ITIL® Continual Service Improvement – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
|Course Conventions & Agenda||00:06:00|
|Continual Service Improvement|
|Introduction to CSI||00:10:00|
|Principles of CSI||00:30:00|
|7-Step Improvement Process|
|Step Improvement Introduction||00:08:00|
|7-Step Improvement Activities||00:13:00|
|7-Step Improvement Context||00:08:00|
|7-Step Improvement Process Summary||00:03:00|
|Reporting, Methods & Technology|
|Reporting & Measurement||00:24:00|
|CSI Methods & Techniques||00:22:00|
|Technology for CSI||00:12:00|
|Reporting, Methods & Technology Summary||00:03:00|
|CSI Organization & Implementation|
|Organizing for CSI||00:16:00|
|CSI Technology & Implementation Summary||00:05:00|
|Workbooks – ITIL® Continual Service Improvement – Video Training Course||00:00:00|
|Mock Exam- ITIL® Continual Service Improvement – Video Training Course||00:20:00|
|Final Exam- ITIL® Continual Service Improvement – Video Training Course||00:20:00|
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