Description:

Continual Service Improvement (CSI), an inseparable part of ITIL Service Management framework, is a structured approach to assessing and measuring a service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

The ITIL® Continual Service Improvement – Video Training Course provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary. Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology and CSI organization.

Assessment:

  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

ITIL® Continual Service Improvement – Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our ITIL® Continual Service Improvement – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Introduction
Course Organization 00:07:00
Course Conventions & Agenda 00:06:00
Continual Service Improvement
Introduction to CSI 00:10:00
Principles of CSI 00:30:00
CSI Summary 00:06:00
7-Step Improvement Process
Step Improvement Introduction 00:08:00
7-Step Improvement Activities 00:13:00
Lifecycle Integration 00:14:00
7-Step Improvement Context 00:08:00
7-Step Improvement Process Summary 00:03:00
Reporting, Methods & Technology
Reporting & Measurement 00:24:00
CSI Methods & Techniques 00:22:00
Technology for CSI 00:12:00
Reporting, Methods & Technology Summary 00:03:00
CSI Organization & Implementation
Organizing for CSI 00:16:00
Implementing CSI 00:24:00
CSI Technology & Implementation Summary 00:05:00
Workbooks
Workbooks – ITIL® Continual Service Improvement – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Continual Service Improvement – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Continual Service Improvement – Video Training Course 00:20:00

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Certification

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Accredited by

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Centre Approved by

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Registered with the UK Register of Learning Providers (UKRLP)
UKPRN: 10063816

Course Partners

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About

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

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020 3744 3990
info@johnacademy.co.uk

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