The ITIL® Managing Across the Lifecycle – Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organisations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in business, process integration and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle – Video Training Course course, you will also learn the ways of governance, measurement, implement and improving in ITIL lifecycle.
The series course deals with several sub-divided issues. For example, the Communication and Stakeholder management provide you with the knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The part Process Integration describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.
In short, after completing the course, you will be able to implement, assess and improve service management in your business organisation.
Assessment & Certification:
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £19
- Soft copy PDF via email – £10
Our ITIL® Managing Across the Lifecycle – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
|Course Conventions & Agenda||00:11:00|
|Introduction to Managing Across the Lifecycle|
|The Practice of Service Management||00:19:00|
|Service Value Across the Lifecycle||00:21:00|
|Other Key Concepts||00:22:00|
|Introduction to MaLC Summary||00:47:00|
|Stakeholder Management & Communication|
|Stakeholder Management & Communication Summary||00:15:00|
|Process Integration Across the Lifecycle||00:26:00|
|Continual Service Improvement||00:07:00|
|Process Integration Summary||00:14:00|
|Managing Services Across the Lifecycle|
|Managing Cross-Lifecycle Processes||00:11:00|
|Implementing & Improving Services||00:15:00|
|Challenges, CSFs & Risks||00:27:00|
|Managing Services Across||00:16:00|
|Service Provider Types||00:15:00|
|Implement & Improving|
|Implementing Service Management||00:13:00|
|Assessing Service Management||00:35:00|
|Improving Service Management||00:13:00|
|Implementing & Improving Summary||00:17:00|
|Workbooks – ITIL® Managing Across the Lifecycle – Video Training Course||00:00:00|
No Reviews found for this course.