Description:

The ITIL® Managing Across the Lifecycle – Video Training Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organisations service by bridging the service lifecycle stages. You will know the process of stakeholder management, the communication system in business, process integration and managing services across the lifecycle. In the ITIL® Managing Across the Lifecycle – Video Training Course course, you will also learn the ways of governance, measurement, implement and improving in ITIL lifecycle.

The series course deals with several sub-divided issues. For example, the Communication and Stakeholder management provide you with the knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The part Process Integration describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.

In short, after completing the course, you will be able to implement, assess and improve service management in your business organisation.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £19
  • Soft copy PDF via email – £10

Requirements

Our ITIL® Managing Across the Lifecycle – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Introduction
Course Organization 00:11:00
Course Conventions & Agenda 00:11:00
Introduction to Managing Across the Lifecycle
The Practice of Service Management 00:19:00
Service Value Across the Lifecycle 00:21:00
Other Key Concepts 00:22:00
Introduction to MaLC Summary 00:47:00
Stakeholder Management & Communication
Stakeholder Management 00:21:00
Stakeholder Communication 00:17:00
Stakeholder Management & Communication Summary 00:15:00
Process Integration
Process Integration Across the Lifecycle 00:26:00
Service Strategy 00:28:00
Service Design 00:37:00
Service Transition 00:41:00
Service Operation 00:29:00
Continual Service Improvement 00:07:00
Process Integration Summary 00:14:00
Managing Services Across the Lifecycle
Stakeholder Needs 00:18:00
Managing Cross-Lifecycle Processes 00:11:00
Implementing & Improving Services 00:15:00
Challenges, CSFs & Risks 00:27:00
Managing Services Across 00:16:00
Governance
Governance 00:25:00
Organizational Structure 00:32:00
Service Provider Types 00:15:00
Governance Summary 00:13:00
Measurement
Measuring 00:23:00
Measurement Frameworks 00:26:00
Measurement Summary 00:11:00
Implement & Improving
Implementing Service Management 00:13:00
Assessing Service Management 00:35:00
Improving Service Management 00:13:00
Key Considerations 00:30:00
Implementing & Improving Summary 00:17:00
Workbooks
Workbooks – ITIL® Managing Across the Lifecycle – Video Training Course 00:00:00
Mock Exam
Final Exam

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