ITIL Operational Support and Analysis (OSA) focuses on the practical operation of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
The ITIL® Operational Support & Analysis – Video Training Course will teach you how to manage the everyday operation of IT services and obtain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. Throughout the course, you will learn about the common OSA activities and service operation process. The course is sub-divided into several sections that include Service Operation Process, OSA Common Activities, Service Operation Functions, and the ways of implementing and organizing OSA.
The ITIL® Operational Support & Analysis – Video Training Course will prepare you with the practical knowledge for ITIL Service Operation. The course will help you for the ITIL Intermediate Certificate: Operational Support & Analysis.
Assessment & Certification:
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £19
- Soft copy PDF via email – £10
Our ITIL® Operational Support & Analysis – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
|Course Conventions & Agenda||00:06:00|
|Introduction to Operational Support & Analysis|
|Principles of OSA||00:19:00|
|Service Operation Processes|
|Operational Activities of Other Lifecycle Processes||00:10:00|
|Service Operation Processes Summary||00:04:00|
|OSA Common Activities|
|OSA’s Common Activities||00:14:00|
|Common Activities Summary||00:02:00|
|Service Operation Functions|
|Service Desk Function||00:14:00|
|Technical Management Function||00:09:00|
|IT Operations Management||00:10:00|
|Application Management Function||00:14:00|
|Service Operation Functions Summary||00:03:00|
|Organize & Implement|
|Roles & Responsibilities||00:16:00|
|Organize & Implement Summary||00:05:00|
|Workbooks – ITIL® Operational Support & Analysis – Video Training Course||00:00:00|
|Mock Exam- ITIL® Operational Support & Analysis – Video Training Course||00:20:00|
|Final Exam- ITIL® Operational Support & Analysis – Video Training Course||00:20:00|