ITIL® Practitioner - Video Training Course

Description:

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner – Video Training Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.

The ITIL® Practitioner – Video Training Course helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

Hardcopy Certificate by post – £19
Soft copy PDF via email – £10

Requirements

Our ITIL® Practitioner – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Introduction to ITIL Practitioner
	Course Introduction	00:14:00
ITSM & Continual Improvement
	Learning Objectives	00:06:00
	Selecting a Management System	00:11:00
	Systems Thinking	00:13:00
	The 4Ps	00:13:00
	Communication & Management Systems	00:14:00
	Organizational Capabilities	00:10:00
	Adopt, Adapt & Realize	00:15:00
	Outside-in vs Inside-out Thinking	00:11:00
	Defining a Service	00:05:00
	Metrics & Measurement	00:06:00
	Improvement, the Practitioner & CSI	00:10:00
	Driving IT Service Management Summary	00:15:00
	Checkpoint	00:16:00
Principles & Themes
	Learning Objectives	00:04:00
	Principles	00:24:00
	Themes	00:09:00
	Principles & Themes in Practice	00:08:00
	Principles & Themes Summary	00:03:00
	Checkpoint	00:07:00
Organizational Change Management (OCM)
	Learning Objectives	00:02:00
	Role & Impact of OCM on Improvement	00:07:00
	OCM Activities	00:16:00
	OCM & Systems Thinking	00:06:00
	OCM Summary	00:06:00
	Checkpoint	00:10:00
Effective Communication to enable CSI
	Learning Objectives	00:01:00
	Value, Importance & Benefit of Good Communication	00:05:00
	Principles of Communication	00:11:00
	Role of Influence	00:07:00
	Communication Summary	00:05:00
	Checkpoint	00:09:00
Use Metrics & Measurement
	Learning Objectives	00:02:00
	CSFs, KPIs & Improvement	00:18:00
	Analyze CSFs & KPIs in Context	00:09:00
	Assessments	00:04:00
	Use Metrics & Measurement Summary	00:05:00
	Design a Report	00:07:00
	Checkpoint	00:08:00
CSI Approach
	Learning Objectives	00:02:00
	It Depends	00:09:00
	Approach Deconstructed	00:25:00
	Goal Question Metric (GQM) Approach Introduction	00:08:00
	CSI Approach Summary	00:05:00
	Checkpoint	00:07:00
Integrating CSI with ITIL & Beyond
	Learning Objectives	00:01:00
	CSI Approach for the ITIL Practitioner	00:07:00
	CSI Approach in ITIL	00:25:00
	CSI Approach, PRINCE2 & RESILIA	00:06:00
	Integrating CSI with ITIL & Beyond Summary	00:03:00
	Checkpoint	00:06:00
Workbooks
	Workbooks – ITIL® Practitioner – Video Training Course	00:00:00
Mock Exam
Final Exam