ITIL® Practitioner - Video Training Course

Description:

ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner – Video Training Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.

The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.

The ITIL® Practitioner – Video Training Course helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

Hardcopy Certificate by post – £19
Soft copy PDF via email – £10

Requirements

Our ITIL® Practitioner – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Introduction to ITIL Practitioner
	Course Introduction	FREE	00:14:00
ITSM & Continual Improvement
	Learning Objectives		00:06:00
	Selecting a Management System		00:11:00
	Systems Thinking		00:13:00
	The 4Ps		00:13:00
	Communication & Management Systems		00:14:00
	Organizational Capabilities		00:10:00
	Adopt, Adapt & Realize		00:15:00
	Outside-in vs Inside-out Thinking		00:11:00
	Defining a Service		00:05:00
	Metrics & Measurement		00:06:00
	Improvement, the Practitioner & CSI		00:10:00
	Driving IT Service Management Summary		00:15:00
	Checkpoint		00:16:00
Principles & Themes
	Learning Objectives		00:04:00
	Principles		00:24:00
	Themes		00:09:00
	Principles & Themes in Practice		00:08:00
	Principles & Themes Summary		00:03:00
	Checkpoint		00:07:00
Organizational Change Management (OCM)
	Learning Objectives		00:02:00
	Role & Impact of OCM on Improvement		00:07:00
	OCM Activities		00:16:00
	OCM & Systems Thinking		00:06:00
	OCM Summary		00:06:00
	Checkpoint		00:10:00
Effective Communication to enable CSI
	Learning Objectives		00:01:00
	Value, Importance & Benefit of Good Communication		00:05:00
	Principles of Communication		00:11:00
	Role of Influence		00:07:00
	Communication Summary		00:05:00
	Checkpoint		00:09:00
Use Metrics & Measurement
	Learning Objectives		00:02:00
	CSFs, KPIs & Improvement		00:18:00
	Analyze CSFs & KPIs in Context		00:09:00
	Assessments		00:04:00
	Use Metrics & Measurement Summary		00:05:00
	Design a Report		00:07:00
	Checkpoint		00:08:00
CSI Approach
	Learning Objectives		00:02:00
	It Depends		00:09:00
	Approach Deconstructed		00:25:00
	Goal Question Metric (GQM) Approach Introduction		00:08:00
	CSI Approach Summary		00:05:00
	Checkpoint		00:07:00
Integrating CSI with ITIL & Beyond
	Learning Objectives		00:01:00
	CSI Approach for the ITIL Practitioner		00:07:00
	CSI Approach in ITIL		00:25:00
	CSI Approach, PRINCE2 & RESILIA		00:06:00
	Integrating CSI with ITIL & Beyond Summary		00:03:00
	Checkpoint		00:06:00
Workbooks
	Workbooks – ITIL® Practitioner – Video Training Course		00:00:00
Mock Exam
Final Exam