Description:
ITIL is a set of best practices that IT organizations can use to guide how they design, implement, operate, and maintain IT services. The ITIL® Practitioner – Video Training Course provides practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives.
The course includes the basic introduction of ITIL practitioner, the concepts of ITSM (IT Service Management) and Continual Service Improvement (CSI), etc. ITIL helps to improve efficiency, productivity, and the collaborations between ITSM and the wider business. Throughout the course, you will learn the ways of selecting the perfect management system for your business, the themes and practices of ITIL, the concept of Organizational Chain Management (OCM), the effective ways of communication to enable CSI, the basics of CSI approach and the methods of integrating CSI with ITIL.
The ITIL® Practitioner – Video Training Course helps the practitioners to not only speak the language of ITIL but be able to translate it and use it in practice. The course helps to foster a culture of continuous service improvement so that you can achieve your business goals and objectives.
Assessment & Certification:
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £19
- Soft copy PDF via email – £10
Requirements
Our ITIL® Practitioner – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
Course Curriculum
| Introduction to ITIL Practitioner | |||
| Course Introduction | FREE | 00:14:00 | |
| ITSM & Continual Improvement | |||
| Learning Objectives | 00:06:00 | ||
| Selecting a Management System | 00:11:00 | ||
| Systems Thinking | 00:13:00 | ||
| The 4Ps | 00:13:00 | ||
| Communication & Management Systems | 00:14:00 | ||
| Organizational Capabilities | 00:10:00 | ||
| Adopt, Adapt & Realize | 00:15:00 | ||
| Outside-in vs Inside-out Thinking | 00:11:00 | ||
| Defining a Service | 00:05:00 | ||
| Metrics & Measurement | 00:06:00 | ||
| Improvement, the Practitioner & CSI | 00:10:00 | ||
| Driving IT Service Management Summary | 00:15:00 | ||
| Checkpoint | 00:16:00 | ||
| Principles & Themes | |||
| Learning Objectives | 00:04:00 | ||
| Principles | 00:24:00 | ||
| Themes | 00:09:00 | ||
| Principles & Themes in Practice | 00:08:00 | ||
| Principles & Themes Summary | 00:03:00 | ||
| Checkpoint | 00:07:00 | ||
| Organizational Change Management (OCM) | |||
| Learning Objectives | 00:02:00 | ||
| Role & Impact of OCM on Improvement | 00:07:00 | ||
| OCM Activities | 00:16:00 | ||
| OCM & Systems Thinking | 00:06:00 | ||
| OCM Summary | 00:06:00 | ||
| Checkpoint | 00:10:00 | ||
| Effective Communication to enable CSI | |||
| Learning Objectives | 00:01:00 | ||
| Value, Importance & Benefit of Good Communication | 00:05:00 | ||
| Principles of Communication | 00:11:00 | ||
| Role of Influence | 00:07:00 | ||
| Communication Summary | 00:05:00 | ||
| Checkpoint | 00:09:00 | ||
| Use Metrics & Measurement | |||
| Learning Objectives | 00:02:00 | ||
| CSFs, KPIs & Improvement | 00:18:00 | ||
| Analyze CSFs & KPIs in Context | 00:09:00 | ||
| Assessments | 00:04:00 | ||
| Use Metrics & Measurement Summary | 00:05:00 | ||
| Design a Report | 00:07:00 | ||
| Checkpoint | 00:08:00 | ||
| CSI Approach | |||
| Learning Objectives | 00:02:00 | ||
| It Depends | 00:09:00 | ||
| Approach Deconstructed | 00:25:00 | ||
| Goal Question Metric (GQM) Approach Introduction | 00:08:00 | ||
| CSI Approach Summary | 00:05:00 | ||
| Checkpoint | 00:07:00 | ||
| Integrating CSI with ITIL & Beyond | |||
| Learning Objectives | 00:01:00 | ||
| CSI Approach for the ITIL Practitioner | 00:07:00 | ||
| CSI Approach in ITIL | 00:25:00 | ||
| CSI Approach, PRINCE2 & RESILIA | 00:06:00 | ||
| Integrating CSI with ITIL & Beyond Summary | 00:03:00 | ||
| Checkpoint | 00:06:00 | ||
| Workbooks | |||
| Workbooks – ITIL® Practitioner – Video Training Course | 00:00:00 | ||
| Mock Exam | |||
| Final Exam | |||
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Instructors
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Morgan Howarth
I have always wanted to be an interior designer. It is my passion. Thanks to John Academy for creating this opportuninty for students to learn anywhere!
Demi Jennings
Such a great course to obtain! It helped me a lot.
Georgia Hilton
I was literally hooked during the entire course. Loved it.
Christopher Williamson
A lengthy course but you won’t be bored even for a moment.
Zara Smart
Lot of modules, information and data. At the end of the course, you’ll feel like a PRO.