Description:

ITIL Service refers to the strategy that helps you to use IT service Management for achieving specific business goals. In the ITIL® Service – Complete Video Training, you will know the overall concepts and approach to ITIL service.

The course is divided into several sections and sub-section where different steps and strategies of ITIL will be discussed. In the TIL® Service Offerings & Agreements part, you will be introduced with the practical application of TIL service offerings, and agreements (SOA) to enable portfolio, service level, service catalogue, demand, supplier and financial management while ITIL Service Design helps you to design new IT services. Next, the ITIL Service operation video course section provides the practical techniques of operational tasks including the ways of managing event, incident, access, facilities, application and technical support. After that, the ITIL® Service Strategy helps you to understand Strategy Management for IT Services with Service Portfolio Management, Financial Management for IT Services, etc.

Finally, in the ITIL® Service Transition section, you will be familiarised with the service transition process including planning, support, change management, and the system of implementing service transition in your business, etc. To sum up, the bundled course will guide you to apply the ITIL knowledge in the practical field.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £19
  • Soft copy PDF via email – £10

Requirements

Our ITIL® Service – Complete Video Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Module 01 : Service Offerings & Agreements
Course Introduction
Course Organization FREE 00:06:00
Course Conventions & Agenda 00:07:00
Service Offerings & Agreements
Introduction to Service Offerings & Agreements 00:08:00
Service Offerings & Agreements Principles 00:21:00
Service Offerings & Agreements Context 00:08:00
Service Offerings & Agreements Summary 00:04:00
SOA Processes
Service Portfolio Management 00:37:00
Service Catalog Management 00:28:00
Service Level Management 00:39:00
Demand Management 00:36:00
Supplier Management 00:29:00
Financial Management 00:50:00
Business Relationship Management 00:25:00
SOA Processes Summary 00:05:00
Organizing, Technology & Implementation
Organizing for SOA 00:19:00
SOA Technology & Implementation 00:17:00
Organizing, Technology & Implementation Summary 00:03:00
Module 02 : Service Design
Course Introduction
Course Organization FREE 00:09:00
Course Conventions & Agenda 00:05:00
Service Design
Introduction to Service Design 00:18:00
Service Design Principles 00:35:00
Service Design Summary 00:03:00
Service Design Activities
Introduction to Design Activities 00:03:00
Aspects of Service Design 00:33:00
Subsequent Design Activities 00:06:00
Service Design Activities Summary 00:03:00
Service Design Processes
Design Coordination 00:36:00
Service Catalog Management 00:23:00
Service Level Management 00:38:00
Availability Management 00:48:00
Capacity Management 00:33:00
T Service Continuity Management 00:30:00
Information Security Management 00:31:00
Supplier Management 00:27:00
Service Design Processes Summary 00:07:00
Technology, Organization & Implementation
Technology-Related Activities 00:27:00
Organizing for Service Design 00:24:00
Implementing Service Design 00:08:00
Technology, Organization & Implementation Summary 00:08:00
Module 03 : Service Operation
Course Introduction
Course Organization 00:10:00
Course Conventions & Agenda 00:06:00
IT Service Lifecycle Service Operation
Introduction to Service Operation 00:09:00
Principles of Service Operation 00:24:00
Service Operation Summary 00:03:00
Service Operation Processes
Event Management 00:37:00
Incident Management 00:35:00
Request Fulfillment 00:22:00
Problem Management 00:28:00
Access Management 00:21:00
Operational Activities of Other Lifecycle Processes 00:11:00
Service Operation Processes Summary 00:04:00
Common Service Operation Activities
Common Activities Summary 00:02:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:12:00
Technical Management Function 00:08:00
IT Operations Management 00:06:00
Application Management Function 00:15:00
Service Operation Functions Summary 00:04:00
Technical Considerations
Service Operation Organizational Structures 00:08:00
Roles & Responsibilities 00:17:00
Technology Considerations 00:12:00
Implementing Service Operation 00:14:00
Service Operation Considerations Summary 00:05:00
Module 04 : Service Strategy
Course Introduction
Course Organization FREE 00:06:00
Course Conventions & Agenda 00:07:00
Service Strategy
Introduction to Service Strategy 00:32:00
Service Provider Types 00:11:00
Service Structures 00:05:00
The 4-Ps of Strategy 00:09:00
Services & Strategy Summary 00:03:00
Services & Strategy
Defining Services & Market Spaces 00:21:00
Service Strategy Across the Lifecycle 00:28:00
Services & Strategy Summary 00:03:00
Service Strategy Processes
Strategy Management for IT Services Introduction 00:41:00
Service Portfolio Management 00:28:00
Financial Management 00:43:00
Demand Management 00:35:00
Business Relationship Management 00:25:00
Service Strategy Processes Summary 00:06:00
Organizing & Sourcing
Strategy & Governance 00:07:00
Strategy & Organization 00:24:00
Sourcing Strategy 00:10:00
Organization & Sourcing Summary 00:04:00
Implementation
Technology Considerations 00:07:00
Implementation 00:11:00
Challenges, Risks & CSFs 00:06:00
Implementation Summary 00:04:00
Module 05 : Service Transition
Course Introduction
Course Organization FREE 00:06:00
Course Conventions & Agenda 00:07:00
Service Transition
Introduction to Service Transition 00:14:00
Principles of Service Transition 00:15:00
Service Transition Summary 00:04:00
Service Transition Processes
Planning & Support 00:29:00
Change Management 00:44:00
Service Asset & Configuration Management 00:38:00
Release & Deployment Management 00:33:00
Service Validation & Testing 00:26:00
Change Evaluation 00:35:00
Knowledge Management 00:32:00
Common Service Transition Activities
Common Activities 00:34:00
Common Activities Summary 00:03:00
Structure, Technology & Implementation
Organizing Service Transition 00:26:00
Technology Considerations 00:08:00
Implementing Service Transition 00:22:00
Structure, Technology & Implementation Summary 00:05:00

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