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Level 3 Diploma in Telemarketing

4.9( 9 REVIEWS )


Telemarketing is a direct market technique for selling goods and services, making appointments, and generating sales leads over the telephone.

This Level 3 Diploma in Telemarketing will teach you how to communicate effectively over the telephone, develop your telemarketing script, and close a sale. You will learn how to use the telephone and where it fits into our sales and marketing mix, and how telemarketing can add to your sales strategy.

So, if you are thinking to use telemarketing to increase your sales success you can join this course now.

Learning Outcomes:

  • Create belief along with your customers and colleagues
  • Promote your sales approach so as to make progress for success with cold calling
  • Locate the paths to have an approving impression
  • Figure out negotiation plans that will transform you to a stronger seller
  • Make a script for maximising your proficiency over the phone
  • Knowing the rules of saying as well as asking to promote interest, deal with the objections, as well as terminate the sale


  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.


  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Level 3 Diploma in Telemarketing is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.


Our Level 3 Diploma in Telemarketing is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Overview 00:15:00
Verbal Communication 00:30:00
To Serve and Delight 00:15:00
Exceptional Things about Telephone Sales 00:30:00
It’s More Than Just a Phase 00:30:00
Communication Essentials 01:00:00
Developing Your Script 00:45:00
Pre-Call Planning 00:15:00
Phone Tag and Call Backs 00:15:00
Following Up 00:15:00
Closing the Sale 00:15:00
Mock Exam
Mock Exam- Level 3 Diploma in Telemarketing 00:20:00
Final Exam
Final Exam- Level 3 Diploma in Telemarketing 00:20:00

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