If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today’s retail world.
- At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
- Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
- After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
- Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
Who is this Course for?
Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic background.
Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
|Introduction To Retail Customer Service||00:15:00|
|Understanding Customer Expectations||00:10:00|
|Customer Value And Satisfaction||00:15:00|
|Customer Service And Customer Satisfaction In Retailing||00:10:00|
|Importance of measuring customer satisfaction||00:20:00|
|Types of Decision making Process||00:15:00|
|Provide Customer Service Excellence To The External Customer||00:30:00|
|Provide Customer Service Excellence To The Internal Customer||00:10:00|
|Standards of Performance||00:30:00|
|The Retail Marketing Mix||00:30:00|
|Levels Of Customer Satisfaction||00:15:00|
|Customer Satisfaction Questionnaire||00:15:00|
|Mock Exam- Retail Customer Service Diploma||00:20:00|
|Final Exam- Retail Customer Service Diploma||00:20:00|
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