Description:

If you are already working in a retail environment looking forward to advance your careers, or just interested in starting new retail job, this course will be the perfect choice for you! The Retail Customer Service Diploma is designed to provide insight into the field of retail customer service, discussing the key skills and knowledge related to this field. This course will provide a good understanding into the importance of excellent customer service in retail, with the use of practical examples. With this course you will receive all the skills and knowledge needed for successful careers in today’s retail world.

Assessment:

  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Retail Customer Service Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Retail Customer Service Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Introduction To Retail Customer Service 00:15:00
Understanding Customer Expectations 00:10:00
Customer Value And Satisfaction 00:15:00
Customer Service And Customer Satisfaction In Retailing 00:10:00
Importance of measuring customer satisfaction 00:20:00
Strategic Management 00:30:00
Types of Decision making Process 00:15:00
Provide Customer Service Excellence To The External Customer 00:30:00
Provide Customer Service Excellence To The Internal Customer 00:10:00
Standards of Performance 00:30:00
The Retail Marketing Mix 00:30:00
Levels Of Customer Satisfaction 00:15:00
Brand Loyalty 00:15:00
Customer Satisfaction Questionnaire 00:15:00
Mock Exam
Final Exam

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    We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

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    020 3744 3990
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