Hotel Receptionist Diploma

(7 Reviews)

stds48 Students

stds
The Future for Hotel Receptionists

GET ACCESS TO THIS COURSE ALONG WITH 2500+ COURSES FOR A YEAR FOR JUST £49. GET NOW

Description:

Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist.

The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer’s queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist.

Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist.

Assessment:

This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.

Certification:

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

  • video An Overview of Hotel Reception
    01:00:00
  • video Hotel Reception Standard Procedures
    00:30:00
  • video Communication Skills Required for Hotel Reception
    01:00:00
  • video Customer Service in Hotel Reception
    00:30:00
  • video Telephone Handling in a Hotel
    01:00:00
  • video How to Handle Difficult Hotel Guests
    00:30:00
  • video Administrative Skills as a Hotel Receptionist
    00:30:00
  • video Computer Skills and Programs
    00:15:00
  • video Brand Standards in the Hospitality World
    00:15:00
  • video Being a Team Player: Working with Other Hotel Departments
    00:15:00
  • video Safety and Security in the Hotel
    01:00:00
  • video Sales and Marketing as a Hotel Receptionist
    00:30:00
  • video Dressing the Part: Creating the Professional Look in Hospitality
    00:15:00
  • video Keeping Stress Under Control on the Job
    00:30:00
  • video Legal Issues in Hospitality
    00:30:00
  • video The Future for Hotel Receptionists
    00:30:00

What Our Students are Saying

 

Other Students Also Bought

courseImg
star
£23.99 ex Vat
courseImg
star
£23.99 ex Vat
courseImg
star
£23.99 ex Vat
0
    0
    Your Cart
    Your cart is emptyReturn to Shop

    SPRING SALE – All Courses For Just £49/ year

    ADD OFFER TO CART

    No more than 50 active courses at any one time. Membership renews after 12 months. Cancel anytime from your account. Certain courses are not included. Can't be used in conjunction with any other offer.

      Apply Coupon