Description:

The ITIL® Service Transition – Video Training Course deals with the ITIL service offerings and agreement. In the course, you will learn the proper ways of ITIL service offerings, and agreements (SOA) and know the necessary training, implementation, and technology to achieve your business goals.

The course will help you to know the practical application of SOA practices to enable portfolio, service level, service catalog, demand, supplier and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.

The course will also prepare you for SOA exam and make you confident to deal with SOA issues. After completing the course, you will able to learn how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. You will also learn how the service offerings and agreement can be created to support both business and customers’ needs.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £19
  • Soft copy PDF via email – £10

Requirements

Our ITIL® Service Transition – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Introduction
Course Organization 00:06:00
Course Conventions & Agenda 00:07:00
Service Transition
Introduction to Service Transition 00:14:00
Principles of Service Transition 00:15:00
Service Transition Summary 00:04:00
Service Transition Processes
Planning & Support 00:29:00
Change Management 00:44:00
Service Asset & Configuration Management 00:38:00
Release & Deployment Management 00:33:00
Service Validation & Testing 00:26:00
Change Evaluation 00:35:00
Knowledge Management 00:32:00
Common Service Transition Activities
Common Activities 00:34:00
Common Activities Summary 00:03:00
Structure, Technology & Implementation
Organizing Service Transition 00:26:00
Technology Considerations 00:08:00
Implementing Service Transition 00:22:00
Structure, Technology & Implementation Summary 00:05:00
Workbooks
Workbooks – ITIL® Service Transition – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Service Transition – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Service Transition – Video Training Course 00:20:00

Course Reviews

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Certification

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Accredited by

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Centre Approved by

John Academy - Awarding Body

Registered with the UK Register of Learning Providers (UKRLP)
UKPRN: 10063816

Course Partners

John Academy - Course Partners

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About

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

 11 Floor, 15 St Botolph Street, London EC3A 7BB
020 3744 3990
info@johnacademy.co.uk

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