Description

Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries. The modules on this course have been designed by the industry experts  and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and team and how to work under stress.

Who is the course for?

  • Anyone who deals with customers on daily basis in any kind of job or business

Entry Requirement

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: 

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.
  • PDF certificate’s turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognised accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of career advancement opportunities;
  • 24/7 student support via email.

Career Path

  • Sales Executive/Officer
  • Marketing Executive/Officer
  • Sales Manager
  • Marketing Manager.

Course Curriculum

Customer Service Basics
Customer Service and Retention Templates 01:00:00
Customer Service & Retention Checklist 01:00:00
Customer Service Checklist 01:00:00
Customer Service
First Lesson 00:30:00
Second Lesson 01:00:00
Third Lesson 00:30:00
Fourth Lesson 00:30:00
Fifth Lesson 01:00:00
Recommended Reading
Recommended Reading: Customer Service Course 00:00:00
Mock Exam
Mock Exam-Customer Service Course 00:20:00
Final Exam
Final Exam-Customer Service Course 00:20:00

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    About US

    We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

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    020 3744 3990
    info@johnacademy.co.uk

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