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Description:

The HR and Business Administration Diploma course amalgamates the two essential areas of business – HR management and business administration. The first part of the course deals with the techniques of HR covering managing and recruiting employees, conflict management,  maintaining a healthy workplace, interview procedures, HR training, and more.

The rest of the course deals with the concepts and practical techniques of business administration. Here, you will learn how to develop proper business writing, the right norms of business communications, finance management and fundamental skills of Microsoft Office, Excel, PowerPoint and Access.

Who is the course for?

  • This course is ideal for those wanting to improve their base skills in office administrative tasks
  • This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.
  • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

HR and Business Administration Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as:

  • Administrator support staff
  • Administrative assistant
  • Office managers
  • Receptionist
  • Office administrator

Course Curriculum

Human Resource Management
Human Resource Management 01:00:00
HR Planning, Recruitment and Selection 01:00:00
Induction, Training and Development 00:45:00
HR Department’s Responsibilities 00:45:00
Organisational Culture 00:45:00
Motivation, Counseling, Resignations and Retirement 01:00:00
Performance Appraisal 00:45:00
Remuneration Policy 00:15:00
Records and Statistics 00:30:00
Industrial Relations 00:15:00
Leadership and People Management
Module One – Getting Started 00:30:00
Module Two – The Evolution of Leadership 01:00:00
Module Three – Situational Leadership 01:00:00
Module Four – A Personal Inventory 01:00:00
Module Five – Modeling the Way 01:00:00
Module Six – Inspiring a Shared Vision 01:00:00
Module Seven – Challenging the Process 01:00:00
Module Eight – Enabling Others to Act 01:00:00
Module Nine – Encouraging the Heart 01:00:00
Module Ten – Basic Influencing Skills 01:00:00
Module Eleven – Setting Goals 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
HR Training
Defining Human Resources 00:15:00
Performing a Skills Inventory 00:15:00
Forecasting Techniques 00:15:00
Job Analysis 00:00:00
Identifying Job Competencies 00:30:00
Position Profiles and Job Descriptions 00:30:00
Do You Really Need to Hire? 00:30:00
Finding Candidates HR 00:00:00
Advertising Guidelines HR 00:30:00
Screening Resumes HR 00:30:00
Preparing for the Interview 00:15:00
Conducting the Interview 01:00:00
After the Interview 00:15:00
Employee Orientation and Onboarding 00:30:00
Follow the Leader 00:15:00
Planning Training 00:15:00
Performance Reviews 01:00:00
Attendance Management 00:30:00
Managing a Diverse Workforce 00:30:00
Privacy Issues 00:15:00
Compensation and Benefits 01:00:00
Managing Disciplinary Issues 00:30:00
Terminating Employees 00:15:00
Exit Interviews 00:15:00
HR and Employee Onboarding
Module One – Getting Started 00:30:00
Module Two – Purpose of Onboarding 01:00:00
Module Three – Introduction 01:00:00
Module Four – Onboarding Preparation 01:00:00
Module Five – Onboarding Checklist 01:00:00
Module Six – Creating an Engaging Program 01:00:00
Module Seven – Following Up with New Employees 01:00:00
Module Eight – Setting Expectations 01:00:00
Module Nine – Resiliency and Flexibility 00:30:00
Module Ten – Assigning Work 01:00:00
Module Eleven – Providing Feedback 01:00:00
Module Twelve – Wrapping Up 00:30:00
HR and Employee Motivation
Module One – Getting Started 01:00:00
Module Two – A Psychological Approach 01:00:00
Module Three – Object-Oriented Theory 01:00:00
Module Four – Using Reinforcement Theory 01:00:00
Module Five – Using Expectancy Theory 01:00:00
Module Six – Personality’s Role in Motivation 01:00:00
Module Seven: Setting Goals 00:15:00
Module Eight – A Personal Toolbox 01:00:00
Module Nine – Motivation on the Job 01:00:00
Module Ten – Addressing Specific Morale Issues 01:00:00
Module Eleven – Keeping Yourself Motivated 00:30:00
Module Twelve – Wrapping Up 00:30:00
Recruitment Basics
Introduction to Recruitment 00:15:00
Recruitment 01:00:00
Shortlisting 00:15:00
Selection 00:11:00
Definitions of Training and Development 00:15:00
Considerations in the Design of Training Programmes 00:15:00
Implementing Training 00:15:00
Learning Methods 00:30:00
Recruitment
Module One – Getting Started 00:15:00
Module Two – Introduction to Recruitment 00:30:00
Module Three – The Selection Process 00:30:00
Module Four – Goal Setting 00:30:00
Module Five – The Interview 00:30:00
Module Six – Types of Interview Questions 00:30:00
Module Seven – Avoiding Bias in Your Selection 00:30:00
Module Eight – The Background Check 00:30:00
Module Nine – Making Your Offer 00:30:00
Module Ten – Orientation and Retention 00:30:00
Module Eleven – Measuring the Results 00:30:00
Module Twelve – Wrapping Up 00:15:00
Managing Recruitment
Module One – Getting Started 00:30:00
Module Two – Defining and Knowing the Position 01:00:00
Module Three – Hiring Strategy 01:00:00
Module Four – Lure in Great Candidates 01:30:00
Module Five – Filtering Applicants to Interview 01:00:00
Module Six – The Interview (I) 01:00:00
Module Seven – The Interview (II) 01:00:00
Module Eight – Selection Process (I) 01:00:00
Module Nine – Selection Process (II) 01:00:00
Module Ten – Making an Offer 01:00:00
Module Eleven – Onboarding 01:00:00
Module Twelve – Wrapping Up 00:30:00
Recruitment - Interview Process
History of the Interviewing Process 00:30:00
The Recruitment and Selection Process 00:15:00
Factors in the Hiring Process 00:15:00
Cost Analysis 00:15:00
Job Analysis and Position Profiles 00:30:00
Determining the Skills You Need 00:15:00
Finding Candidates 00:30:00
Advertising Guidelines 00:00:00
Screening Resumes 00:30:00
Performance Assessments 00:30:00
Problems Recruiters Face 00:15:00
Interviewing Barriers 00:15:00
Non-Verbal Communication 00:15:00
Types of Questions 00:30:00
Case Study 00:15:00
Traditional vs. Behavioral Interviews 00:30:00
Other Types of Questions 00:15:00
The Critical Incident Technique 00:15:00
Listening for Answers 00:30:00
Difficult Applicants 01:00:00
Interview Preparation and Format 00:00:00
Other Interview Techniques 00:30:00
Scoring Responses 00:15:00
Checking References 00:30:00
Human Rights 00:15:00
Business Administration
What is Business Administration? 00:30:00
Business and Organisations 00:15:00
Management of Business 00:30:00
Business Organization Perspectives 00:30:00
Decision Making 00:30:00
Approaches to Leadership 00:30:00
Finance Management
Financing Basics 01:00:00
Record Your Income 01:00:00
Make a List of Expenses First and Put Them in Categories 01:00:00
Countdown & Adjust 01:00:00
Review Regularly 01:00:00
Business Communication
Communication Basics 00:30:00
Know Thyself and The Message 00:30:00
Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00
Learn To Use Terms That Spark Interest 00:30:00
The Benefits Of Presenting Your Message In 1 Minute 00:30:00
Wrapping Up 00:15:00
Business Writing
Module One – Getting Started 00:30:00
Module Two – Working with Words 01:00:00
Module Three – Constructing Sentences 01:00:00
Module Four – Creating Paragraphs 01:00:00
Module Five – Writing Meeting Agendas 01:00:00
Module Six – Writing E-mails 01:00:00
Module Seven – Writing Business Letters 01:00:00
Module Eight – Writing Proposals 01:00:00
Module Nine – Writing Reports 01:00:00
Module Ten – Other Types of Documents 01:00:00
Module Eleven – Proofreading and Finishing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Mock Exam
Final Exam

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