ITIL Service Operation aims to provide IT services effectively and efficiently. The ITIL® Service Operation – Video Training Course covers all the necessary information related to ITIL service operation including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
ITIL Service operation carries out operational tasks and includes event management, incident management, request fulfillment, access management, problem management, IT operations control, facilities management, application management and Technical management. Throughout the course, you will learn all these operational tasks and able to improve your IT service management.
The course emphasizes the principles, processes, operational activities and functions that enable you and your organizations to successfully manage the products and services and help you to understand how the products and services work.
Assessment & Certification:
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £19
- Soft copy PDF via email – £10
Our ITIL® Service Operation – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
|Course Conventions & Agenda||00:06:00|
|IT Service Lifecycle Service Operation|
|Introduction to Service Operation||00:09:00|
|Principles of Service Operation||00:24:00|
|Service Operation Summary||00:03:00|
|Service Operation Processes|
|Operational Activities of Other Lifecycle Processes||00:11:00|
|Service Operation Processes Summary||00:04:00|
|Common Service Operation Activities|
|Common Activities Summary||00:02:00|
|Service Operation Functions|
|Service Desk Function||00:12:00|
|Technical Management Function||00:08:00|
|IT Operations Management||00:06:00|
|Application Management Function||00:15:00|
|Service Operation Functions Summary||00:04:00|
|Service Operation Organizational Structures||00:08:00|
|Roles & Responsibilities||00:17:00|
|Implementing Service Operation||00:14:00|
|Service Operation Considerations Summary||00:05:00|
|Workbooks – ITIL® Service Operation – Video Training Course||00:00:00|
|Mock Exam- ITIL® Service Operation – Video Training Course||00:20:00|
|Final Exam- ITIL® Service Operation – Video Training Course||00:20:00|
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