ITIL® Service Operation - Video Training Course

4.7( 8 REVIEWS )
491 STUDENTS

Description:

ITIL Service Operation aims to provide IT services effectively and efficiently. The ITIL® Service Operation – Video Training Course covers all the necessary information related to ITIL service operation including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

ITIL Service operation carries out operational tasks and includes event management, incident management, request fulfillment, access management, problem management, IT operations control, facilities management, application management and Technical management. Throughout the course, you will learn all these operational tasks and able to improve your IT service management.

The course emphasizes the principles, processes, operational activities and functions that enable you and your organizations to successfully manage the products and services and help you to understand how the products and services work.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £19
  • Soft copy PDF via email – £10

Requirements

Our ITIL® Service Operation – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Introduction
Course Organization 00:10:00
Course Conventions & Agenda 00:06:00
IT Service Lifecycle Service Operation
Introduction to Service Operation 00:09:00
Principles of Service Operation 00:24:00
Service Operation Summary 00:03:00
Service Operation Processes
Event Management 00:37:00
Incident Management 00:35:00
Request Fulfillment 00:22:00
Problem Management 00:28:00
Access Management 00:21:00
Operational Activities of Other Lifecycle Processes 00:11:00
Service Operation Processes Summary 00:04:00
Common Service Operation Activities
Common Activities 00:24:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:12:00
Technical Management Function 00:08:00
IT Operations Management 00:06:00
Application Management Function 00:15:00
Service Operation Functions Summary 00:04:00
Technical Considerations
Service Operation Organizational Structures 00:08:00
Roles & Responsibilities 00:17:00
Technology Considerations 00:12:00
Implementing Service Operation 00:14:00
Service Operation Considerations Summary 00:05:00
Workbooks
Workbooks – ITIL® Service Operation – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Service Operation – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Service Operation – Video Training Course 00:20:00

Course Reviews

4.7

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