Description:

ITIL Service strategy helps you to decide which strategy you should follow to serve the customers.  By assessing the customer needs and marketplace, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to develop for the betterment of the company.

The ITIL® Service Strategy – Video Training Course describes the primary processes of ITIL Service management which includes Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management, and Business Relationship Management.

The ultimate goal of ITIL Service Strategy is to make you and the organization to think and act strategically. By the end of the course, you will be able to decide the right strategy for your company or business institutes.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £19
  • Soft copy PDF via email – £10

Requirements

Our ITIL® Service Strategy – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Introduction
Course Organization 00:06:00
Course Conventions & Agenda 00:07:00
Service Strategy
Introduction to Service Strategy 00:32:00
Service Provider Types 00:11:00
Service Structures 00:05:00
The 4-Ps of Strategy 00:09:00
Services & Strategy Summary 00:03:00
Services & Strategy
Defining Services & Market Spaces 00:21:00
Service Strategy Across the Lifecycle 00:28:00
Services & Strategy Summary 00:03:00
Service Strategy Processes
Strategy Management for IT Services Introduction 00:41:00
Service Portfolio Management 00:28:00
Financial Management 00:43:00
Demand Management 00:35:00
Business Relationship Management 00:25:00
Service Strategy Processes Summary 00:06:00
Organizing & Sourcing
Strategy & Governance 00:07:00
Strategy & Organization 00:24:00
Sourcing Strategy 00:10:00
Organization & Sourcing Summary 00:04:00
Implementation
Technology Considerations 00:07:00
Implementation 00:11:00
Challenges, Risks & CSFs 00:06:00
Implementation Summary 00:04:00
Workbooks
Workbooks – ITIL® Service Strategy – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Service Strategy – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Service Strategy – Video Training Course 00:20:00

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About

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020 3744 3990
info@johnacademy.co.uk

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