Do you need to learn more about workplace management and be an expert in it? If you are searching to learn about management to practice it in your organisation, this course will help you to become a management expert.


Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed. 

Who is the course for?

  • Professionals who are in need of management skills.
  • People who have an interest in knowing workplace management.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.


  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.


  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
  • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognised accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Level 2 Certificate in Workplace Management: Civility is a useful qualification to possess, and would be beneficial for the following careers:

  • Businessmen
  • Entrepreneur
  • Executive Director
  • Senior Manager
  • Team Leader.

Course Curriculum

Level 2 Certificate in Workplace Management: Civility
Module One – Getting Started 00:30:00
Module Two – Introduction 01:00:00
Module Three – Effective Work Etiquette 01:00:00
Module Four – Costs and Rewards 01:00:00
Module Five – Conflict Resolution 00:30:00
Module Six – Getting to the Cause 01:00:00
Module Seven – Communication 01:00:00
Module Eight – Negotiation 00:30:00
Module Nine – Identifying Your Need 01:00:00
Module Ten – Writing a Civility Policy 01:00:00
Module Eleven – Implementing the Policy 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities 00:00:00
Mock Exam
Mock Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00
Final Exam
Final Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00

Course Reviews


9 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.



    certificate mockup


    John Academy - Accrediting Body 2

    John Academy - Accrediting Body


    John Academy - Awarding Body

    Registered with the UK Register of Learning Providers (UKRLP)
    UKPRN: 10063816


    John Academy - Course Partners




    We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

     2nd Floor, 16-18 Whitechapel Rd, London E1 1EW, United Kingdom.
    020 3744 3990

    Certificate Code

    Coming Soon


    © Adams Academy Inc. Ltd. T/A John Academy.