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Office Admin and Receptionist Course

4.8( 6 REVIEWS )
1655 STUDENTS

Description:

People usually underestimate the skills that are required to work as an office administrator or receptionist. Frequently juggling various tasks immediately; keeping up quiet and control continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more efficiently.

Who is this course for?

  • This course would be ideal for people who want to start working as Receptionist/ Office Administrator/ Office manager/ Administration Assistant/Secretary.
  • This course would be ideal for people who want to enhance their skills in office administrative tasks

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
  • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognised accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of career advancement opportunities;
  • 24/7 student support via email.

Career path:

The Office Admin and Receptionist Course will be very beneficial and helpful, especially to the following professionals:

  • Administrative Assistant.
  • Secretary.
  • Administrator.
  • Office Manager.
  • Receptionist.
  • Office Administrator.

Course Curriculum

Office Admin and Receptionist Course - Updated Version
Introduction to Reception and Receptionist 00:29:00
Business Telephone Skills 00:19:00
Representing Your Boss and Company 00:34:00
Mail Services and Shipping 00:25:00
Travel Arrangements 00:24:00
Organising Meeting and Conferences 00:25:00
Time Management 00:35:00
Record Keeping and Filing Systems 00:28:00
Business Writing Skills 00:40:00
Organisational Skills 00:25:00
Communication Skills 00:25:00
Customer Service 00:16:00
Effective Planning and Scheduling 00:39:00
Invoicing/Petty Cash 00:27:00
Business Environment 00:16:00
Advanced MS Excel
How to Get the most of the course 00:01:00
Text formulas in Excel 00:08:00
Text Formulas Exercise 00:01:00
Text Formulas Exercise (answers) 00:01:00
Mathematical Formulas In Excel 00:04:00
Mathematical Formulas Exercise 00:01:00
Mathematical Formulas Exercise (answers) 00:01:00
Date and Time Formulas In Excel 00:06:00
Date and Time Formulas Exercise 00:01:00
Date and Time Exercise Formulas (answers) 00:01:00
Logic Formulas In Excel 00:12:00
Logic Formula Exercise 00:01:00
Logic Formula Exercise (answers) 00:01:00
Financial Formula In Excel 00:06:00
Financial Formula Exercise 00:01:00
Financial Formula Exercise (answers) 00:02:00
Informational Formula In Excel 00:04:00
Informational Formula Exercise 00:01:00
Informational Formula Exercise (answers) 00:01:00
Getting Traffic To Your Site 01:00:00
Menu Example with Excel Vlookup 00:08:00
Wildcard Search with Excel Vlookup 00:09:00
Looking to the Left with Excel Vlookup 00:17:00
2-Way Lookup 00:14:00
Comparing Lists with Excel Vlookup 00:03:00
Microsoft Excel Vlookup Tips and Tricks 00:14:00
Power Query Intro and Excel version 00:03:00
Excel Power Query – Introduction 00:03:00
Enabling M in Power Query 00:02:00
Transform Data – Trim in Excel Power Query 00:05:00
Transform Data – Format Dates and Values in Excel Power Query 00:02:00
Simple Expressions 00:08:00
Simple Expressions – Nested Expressions 00:03:00
Transform Data – Parsing URLs in Excel Power Query 00:05:00
Variables 00:08:00
Formatting Excel Keyboard Shortcuts 00:02:00
Table Excel Keyboard Shortcuts 00:02:00
Editing Excel Keyboard Shortcuts 00:05:00
Formula Excel Keyboard Shortcuts 00:03:00
Workbook Excel Keyboard Shortcuts 00:02:00
Handy Excel Shortcuts Keyboard Shortcuts 00:05:00
Office Admin and Receptionist Course - Old Version
Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 01:00:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills Course for Administrator- Activities 00:00:00
Receptionist
Receptionist 00:30:00
Importance of Receptionist 00:15:00
Different Types of Receptionist & Roles 01:00:00
Communication Skills for Receptionist 01:00:00
Telephone Skills 01:00:00
Listening Skills 01:00:00
Taking Messages 00:30:00
Presenting & Appearance 00:30:00
Reservation Procedure 00:15:00
Confidentiality Checklist 00:15:00
Being Organized as Receptionist 00:15:00
Becoming a Successful Receptionist 00:15:00
Customer Relations & Dealings
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 01:00:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Skills
Module One – Getting Started 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 01:00:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 00:30:00
Professional Telephone Receptionist Course- Activities 00:00:00
Recommended Reading
Recommended Reading : Office Admin and Receptionist Course 00:00:00
Refer A Friend
Refer A Friend 00:00:00
Mock Exam
Mock Exam- Office Admin and Receptionist Course 00:30:00
Final Exam
Final Exam- Office Admin and Receptionist Course 00:30:00

Course Reviews

4.8

4.8
6 ratings
  • 5 stars5
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Christopher Nicholson

    5

    Loved this course. It was a quite informative course and value for money indeed.

  2. Mollie Pope

    4

    Gained the fundamental knowledge of office administration. Enjoyed the course a lot. Hope it would help me in my career.

  3. Lewis Pearce

    5

    Covered all the essential topics of office adminstration. The course content was easy to grab. Modules are bite sized and to the point. Highly recommended!

  4. Matilda Pope

    5

    So easy and engaging. Had a great time. Recomending the course for everyone

  5. Ellis Payne

    5

    Excellent course! Enjoyed it a lot. Earning certificate after the course was a plus. Highly recommend.

  6. I am thankful to this site.

    5

    I thought it would be hard to find a course that is CPD accredited. After my certification in office admin and reception skills, my company promoted me since they can see that I was skilled enough to take the next level.

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