Office Admin and Receptionist Course
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Office Admin and Receptionist Course
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Office Admin and Receptionist Course Overview:
The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today’s dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field.
No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.
The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel.
At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career.
Bonus Features Included:
- Free Transcript
- Free CPD Accredited PDF Certificate
- FREE Course: Customer Service and Team Management Diploma
- FREE Course: Business Communication Course
- Last Audited and updated on: 27th March 2026
Following 2 Courses are Included With This Course (For Free) - Limited Time!
Customer Service and Team Management Diploma
Business Communication Course
Learning Outcomes
- Understand the roles and responsibilities of a receptionist and an office administration
- Learn how to represent your boss and your company properly
- Develop the essential skills to handle the business telephones
- Enrich your knowledge of record keeping and filing system
- Build your organisation skills, communication skills and business writing skills
- Gain expertise on managing petty cash
- Become competent in MS Excel
Who is the Office Admin and Receptionist Course for?
This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.
Why Choose this Office Admin and Receptionist Course?
- Affordable, well-structured and high-quality e-learning study materials
- Engaging tutorial videos, materials from the industry-leading experts
- Opportunity to study in a user-friendly, advanced online learning platform
- Efficient exam systems for the assessment and instant result
- UK & internationally recognised accredited qualification
- Access the course content on mobile, tablet, or desktop from anywhere, anytime
- Excellent career advancement opportunities
- 24/7 student support via email.
Entry Requirement
- This course is available to all learners of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- A good understanding of the English language, numeracy, and ICT are required to attend this course.
Assessment
At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certificate of Achievement
After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hard copy at £14.99 or in PDF format at £11.99.
Career Path
The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in:
- Administrative Assistant
- Secretary
- Administrator
- Office Manager
- Receptionist
- Office Administrator
Office Admin and Receptionist Course
I recently completed the Office Admin and Receptionist Course and found it highly informative. The lessons were clear and practical, covering essential skills like scheduling, communication, and office software. It has really boosted my confidence for admin roles, and I would definitely recommend it to anyone starting in office administration.
Course Curriculum
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Introduction to Reception and Receptionist 00:29:00
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Business Telephone Skills 00:19:00
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Representing Your Boss and Company 00:34:00
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Mail Services and Shipping 00:25:00
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Travel Arrangements 00:24:00
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Organising Meeting and Conferences 00:25:00
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Time Management 00:35:00
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Record Keeping and Filing Systems 00:28:00
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Business Writing Skills 00:40:00
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Organisational Skills 00:25:00
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Communication Skills 00:25:00
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Customer Service 00:16:00
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Effective Planning and Scheduling 00:39:00
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Invoicing/Petty Cash 00:27:00
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Business Environment 00:16:00
Introduction to Reception and Receptionist -
How to Get the most of the course 00:01:00
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Text formulas in Excel 00:08:00
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Text Formulas Exercise 00:01:00
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Text Formulas Exercise (answers) 00:01:00
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Mathematical Formulas In Excel 00:04:00
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Mathematical Formulas Exercise 00:01:00
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Mathematical Formulas Exercise (answers) 00:01:00
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Date and Time Formulas In Excel 00:06:00
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Date and Time Formulas Exercise 00:01:00
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Date and Time Exercise Formulas (answers) 00:01:00
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Logic Formulas In Excel 00:12:00
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Logic Formula Exercise 00:01:00
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Logic Formula Exercise (answers) 00:01:00
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Financial Formula In Excel 00:06:00
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Financial Formula Exercise 00:01:00
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Financial Formula Exercise (answers) 00:02:00
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Informational Formula In Excel 00:04:00
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Informational Formula Exercise 00:01:00
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Informational Formula Exercise (answers) 00:01:00
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Getting Traffic To Your Site 01:00:00
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Menu Example with Excel Vlookup 00:08:00
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Wildcard Search with Excel Vlookup 00:09:00
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Looking to the Left with Excel Vlookup 00:17:00
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2-Way Lookup 00:14:00
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Comparing Lists with Excel Vlookup 00:03:00
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Microsoft Excel Vlookup Tips and Tricks 00:14:00
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Power Query Intro and Excel version 00:03:00
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Excel Power Query – Introduction 00:03:00
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Enabling M in Power Query 00:02:00
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Transform Data – Trim in Excel Power Query 00:05:00
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Transform Data – Format Dates and Values in Excel Power Query 00:02:00
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Simple Expressions 00:08:00
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Simple Expressions – Nested Expressions 00:03:00
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Transform Data – Parsing URLs in Excel Power Query 00:05:00
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Variables 00:08:00
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Formatting Excel Keyboard Shortcuts 00:02:00
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Table Excel Keyboard Shortcuts 00:02:00
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Editing Excel Keyboard Shortcuts 00:05:00
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Formula Excel Keyboard Shortcuts 00:03:00
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Workbook Excel Keyboard Shortcuts 00:02:00
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Handy Excel Shortcuts Keyboard Shortcuts 00:05:00
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Module One – Getting Started 00:30:00
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Module Two – Getting Organized (I) 01:00:00
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Module Three – Getting Organized (II) 01:00:00
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Module Four – Managing Time 01:00:00
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Module Five – Getting It All Done On Time 01:00:00
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Module Six – Special Tasks 01:00:00
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Module Seven – Verbal Communication Skills 01:00:00
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Module Eight – Non-Verbal Communication Skills 01:00:00
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Module Nine – Empowering Yourself 01:00:00
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Module Ten – The Team of Two 01:00:00
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Module Eleven – Taking Care of Yourself 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Why Your Office Needs Administrative Procedures 01:00:00
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Module Three – Gathering the Right Tools 01:00:00
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Module Four – Identifying Procedures to Include 01:00:00
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Module Five – Top Five Procedures to Record 01:00:00
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Module Six – What to Include in Your Binder (I) 01:00:00
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Module Seven – What to Include in Your Binder (II) 01:00:00
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Module Eight – Organizing Your Binder 01:00:00
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Module Nine – What Not to Include in the Procedure Guide 01:00:00
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Module Ten – Share Office Procedure Guide 01:00:00
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Module Eleven – Successfully Executing the Guide 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Remove the Clutter 01:00:00
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Module Three – Prioritize 01:00:00
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Module Four – Scheduling Your Time 01:00:00
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Module Five – To Do Lists 01:00:00
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Module Six – Paper and Paperless Storage 01:00:00
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Module Seven – Organization in Your Work Area 01:00:00
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Module Eight – Tools to Fight Procrastination 01:00:00
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Module Nine – Organizing Your Inbox 01:00:00
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Module Ten – Avoid the Causes of Disorganization 01:00:00
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Module Eleven – Discipline is the Key to Stay Organized 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Organisational Skills Course for Administrator- Activities
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Receptionist 00:30:00
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Importance of Receptionist 00:15:00
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Different Types of Receptionist & Roles 01:00:00
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Communication Skills for Receptionist 01:00:00
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Telephone Skills 01:00:00
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Listening Skills 01:00:00
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Taking Messages 00:30:00
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Presenting & Appearance 00:30:00
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Reservation Procedure 00:15:00
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Confidentiality Checklist 00:15:00
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Being Organized as Receptionist 00:15:00
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Becoming a Successful Receptionist 00:15:00
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Module One – Getting Started 00:30:00
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Module Two – The Right Attitude Starts with You 01:00:00
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Module Three – Stress Management (Internal Stressors) 01:00:00
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Module Four – Stress Management (External Stressors) 00:30:00
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Module Five – Transactional Analysis 01:00:00
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Module Six – Why are Some Customers Difficult 01:00:00
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Module Seven – Dealing with the Customer Over the Phone 01:00:00
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Module Eight – Dealing with the Customer In Person 01:00:00
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Module Nine – Sensitivity in Dealing with Customers 01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Core Skills Required 01:00:00
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Module Three – Self-Management (I) 01:00:00
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Module Four – Self-Management (II) 01:00:00
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Module Five – Time Management (I) 01:00:00
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Module Six – Time Management (II) 01:00:00
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Module Seven – Organizing and Planning (I) 01:00:00
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Module Eight – Organizing and Planning (II) 01:00:00
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Module Nine – Communication (I) 01:00:00
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Module Ten – Communication (II) 01:00:00
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Module Eleven – Additional Challenges 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Professional Telephone Receptionist Course – Activities
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Frequently Asked Questions
Admin assistants and receptionists have different responsibilities. An admin assistant will support their co-workers on projects as well as contacting external stakeholders. A receptionist's main responsibility is to engage with customers and escalate their query to the right person.
The job role of an administrator involves the following duties: Preparing, organizing, and storing information in paper and digital form. Dealing with queries on the phone and by email, Greeting visitors at reception, Managing diaries, scheduling meetings and booking rooms, Arranging travel and accommodation.
Receptionists are often the first people our patients see. They use customer service and admin skills to welcome people to a hospital, health center, clinic, or NHS headquarters.
For adults seeking a practical, versatile career path, becoming an office administrator offers dependable employment, transferable skills, and career flexibility.
Office administrators in the UK typically earn between £23,000 and £30,000 per year, with higher salaries in London often reaching £27,000–£38,000+. Hourly rates generally range from £11 to £18, depending on experience and location. Entry-level roles may start lower, while specialized positions in London can exceed these averages.
