Office Admin and Receptionist Course

Description:

People usually underestimate the skills that are required to work as an office administrator or receptionist. Frequently juggling various tasks immediately; keeping up quiet and control continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more efficiently.

Who is this course for?

This course would be ideal for people who want to start working as Receptionist/ Office Administrator/ Office manager/ Administration Assistant/Secretary.
This course would be ideal for people who want to enhance their skills in office administrative tasks

Entry Requirement:

This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognised accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of career advancement opportunities;
24/7 student support via email.

Career path:

The Office Admin and Receptionist Course will be very beneficial and helpful, especially to the following professionals:

Administrative Assistant.
Secretary.
Administrator.
Office Manager.
Receptionist.
Office Administrator.

Course Curriculum

Admin Support
	Module One – Getting Started	00:30:00
	Module Two – Getting Organized (I)	01:00:00
	Module Three – Getting Organized (II)	01:00:00
	Module Four – Managing Time	01:00:00
	Module Five – Getting It All Done On Time	01:00:00
	Module Six – Special Tasks	01:00:00
	Module Seven – Verbal Communication Skills	01:00:00
	Module Eight – Non-Verbal Communication Skills	01:00:00
	Module Nine – Empowering Yourself	01:00:00
	Module Ten – The Team of Two	01:00:00
	Module Eleven – Taking Care of Yourself	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Administrative Management
	Module One – Getting Started	00:30:00
	Module Two – Why Your Office Needs Administrative Procedures	01:00:00
	Module Three – Gathering the Right Tools	01:00:00
	Module Four – Identifying Procedures to Include	01:00:00
	Module Five – Top Five Procedures to Record	01:00:00
	Module Six – What to Include in Your Binder (I)	01:00:00
	Module Seven – What to Include in Your Binder (II)	01:00:00
	Module Eight – Organizing Your Binder	01:00:00
	Module Nine – What Not to Include in the Procedure Guide	01:00:00
	Module Ten – Share Office Procedure Guide	01:00:00
	Module Eleven – Successfully Executing the Guide	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Organisational Skills
	Module One – Getting Started	00:30:00
	Module Two – Remove the Clutter	01:00:00
	Module Three – Prioritize	01:00:00
	Module Four – Scheduling Your Time	01:00:00
	Module Five – To Do Lists	01:00:00
	Module Six – Paper and Paperless Storage	01:00:00
	Module Seven – Organization in Your Work Area	01:00:00
	Module Eight – Tools to Fight Procrastination	01:00:00
	Module Nine – Organizing Your Inbox	01:00:00
	Module Ten – Avoid the Causes of Disorganization	01:00:00
	Module Eleven – Discipline is the Key to Stay Organized	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Organisational Skills Course for Administrator- Activities	00:00:00
Receptionist
	Receptionist	00:30:00
	Importance of Receptionist	00:15:00
	Different Types of Receptionist & Roles	01:00:00
	Communication Skills for Receptionist	01:00:00
	Telephone Skills	01:00:00
	Listening Skills	01:00:00
	Taking Messages	00:30:00
	Presenting & Appearance	00:30:00
	Reservation Procedure	00:15:00
	Confidentiality Checklist	00:15:00
	Being Organized as Receptionist	00:15:00
	Becoming a Successful Receptionist	00:15:00
Customer Relations & Dealings
	Module One – Getting Started	00:30:00
	Module Two – The Right Attitude Starts with You	01:00:00
	Module Three – Stress Management (Internal Stressors)	01:00:00
	Module Four – Stress Management (External Stressors)	00:30:00
	Module Five – Transactional Analysis	01:00:00
	Module Six – Why are Some Customers Difficult	01:00:00
	Module Seven – Dealing with the Customer Over the Phone	01:00:00
	Module Eight – Dealing with the Customer In Person	01:00:00
	Module Nine – Sensitivity in Dealing with Customers	01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Professional Telephone Receptionist Skills
	Module One – Getting Started	00:30:00
	Module Two – Core Skills Required	01:00:00
	Module Three – Self-Management (I)	01:00:00
	Module Four – Self-Management (II)	01:00:00
	Module Five – Time Management (I)	01:00:00
	Module Six – Time Management (II)	01:00:00
	Module Seven – Organizing and Planning (I)	01:00:00
	Module Eight – Organizing and Planning (II)	01:00:00
	Module Nine – Communication (I)	01:00:00
	Module Ten – Communication (II)	01:00:00
	Module Eleven – Additional Challenges	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Professional Telephone Receptionist Course- Activities	00:00:00
Recommended Reading
	Recommended Reading : Office Admin and Receptionist Course	00:00:00
Refer A Friend
	Refer A Friend	00:00:00
Mock Exam
	Mock Exam- Office Admin and Receptionist Course	00:30:00
Final Exam
	Final Exam- Office Admin and Receptionist Course	00:30:00