Description:
People usually underestimate the skills that are required to work as an office administrator or receptionist. Frequently juggling various tasks immediately; keeping up quiet and control continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more efficiently.
Who is this course for?
- This course would be ideal for people who want to start working as Receptionist/ Office Administrator/ Office manager/ Administration Assistant/Secretary.
- This course would be ideal for people who want to enhance their skills in office administrative tasks
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment:
- At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
- Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
- PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials;
- Tutorial videos/materials from the industry leading experts;
- Study in a user-friendly, advanced online learning platform;
- Efficient exam systems for the assessment and instant result;
- The UK & internationally recognised accredited qualification;
- Access to course content on mobile, tablet or desktop from anywhere anytime;
- The benefit of career advancement opportunities;
- 24/7 student support via email.
Career path:
The Office Admin and Receptionist Course will be very beneficial and helpful, especially to the following professionals:
- Administrative Assistant.
- Secretary.
- Administrator.
- Office Manager.
- Receptionist.
- Office Administrator.
Course Curriculum
| Office Admin and Receptionist Course - Updated Version | |||
| Introduction to Reception and Receptionist | 00:29:00 | ||
| Business Telephone Skills | 00:19:00 | ||
| Representing Your Boss and Company | 00:34:00 | ||
| Mail Services and Shipping | 00:25:00 | ||
| Travel Arrangements | 00:24:00 | ||
| Organising Meeting and Conferences | 00:25:00 | ||
| Time Management | 00:35:00 | ||
| Record Keeping and Filing Systems | 00:28:00 | ||
| Business Writing Skills | 00:40:00 | ||
| Organisational Skills | 00:25:00 | ||
| Communication Skills | 00:25:00 | ||
| Customer Service | 00:16:00 | ||
| Effective Planning and Scheduling | 00:39:00 | ||
| Invoicing/Petty Cash | 00:27:00 | ||
| Business Environment | 00:16:00 | ||
| Advanced MS Excel | |||
| How to Get the most of the course | 00:01:00 | ||
| Text formulas in Excel | 00:08:00 | ||
| Text Formulas Exercise | 00:01:00 | ||
| Text Formulas Exercise (answers) | 00:01:00 | ||
| Mathematical Formulas In Excel | 00:04:00 | ||
| Mathematical Formulas Exercise | 00:01:00 | ||
| Mathematical Formulas Exercise (answers) | 00:01:00 | ||
| Date and Time Formulas In Excel | 00:06:00 | ||
| Date and Time Formulas Exercise | 00:01:00 | ||
| Date and Time Exercise Formulas (answers) | 00:01:00 | ||
| Logic Formulas In Excel | 00:12:00 | ||
| Logic Formula Exercise | 00:01:00 | ||
| Logic Formula Exercise (answers) | 00:01:00 | ||
| Financial Formula In Excel | 00:06:00 | ||
| Financial Formula Exercise | 00:01:00 | ||
| Financial Formula Exercise (answers) | 00:02:00 | ||
| Informational Formula In Excel | 00:04:00 | ||
| Informational Formula Exercise | 00:01:00 | ||
| Informational Formula Exercise (answers) | 00:01:00 | ||
| Getting Traffic To Your Site | 01:00:00 | ||
| Menu Example with Excel Vlookup | 00:08:00 | ||
| Wildcard Search with Excel Vlookup | 00:09:00 | ||
| Looking to the Left with Excel Vlookup | 00:17:00 | ||
| 2-Way Lookup | 00:14:00 | ||
| Comparing Lists with Excel Vlookup | 00:03:00 | ||
| Microsoft Excel Vlookup Tips and Tricks | 00:14:00 | ||
| Power Query Intro and Excel version | 00:03:00 | ||
| Excel Power Query – Introduction | 00:03:00 | ||
| Enabling M in Power Query | 00:02:00 | ||
| Transform Data – Trim in Excel Power Query | 00:05:00 | ||
| Transform Data – Format Dates and Values in Excel Power Query | 00:02:00 | ||
| Simple Expressions | 00:08:00 | ||
| Simple Expressions – Nested Expressions | 00:03:00 | ||
| Transform Data – Parsing URLs in Excel Power Query | 00:05:00 | ||
| Variables | 00:08:00 | ||
| Formatting Excel Keyboard Shortcuts | 00:02:00 | ||
| Table Excel Keyboard Shortcuts | 00:02:00 | ||
| Editing Excel Keyboard Shortcuts | 00:05:00 | ||
| Formula Excel Keyboard Shortcuts | 00:03:00 | ||
| Workbook Excel Keyboard Shortcuts | 00:02:00 | ||
| Handy Excel Shortcuts Keyboard Shortcuts | 00:05:00 | ||
| Office Admin and Receptionist Course - Old Version | |||
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
| Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Customer Relations & Dealings | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 01:00:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Core Skills Required | 01:00:00 | ||
| Module Three – Self-Management (I) | 01:00:00 | ||
| Module Four – Self-Management (II) | 01:00:00 | ||
| Module Five – Time Management (I) | 01:00:00 | ||
| Module Six – Time Management (II) | 01:00:00 | ||
| Module Seven – Organizing and Planning (I) | 01:00:00 | ||
| Module Eight – Organizing and Planning (II) | 01:00:00 | ||
| Module Nine – Communication (I) | 01:00:00 | ||
| Module Ten – Communication (II) | 01:00:00 | ||
| Module Eleven – Additional Challenges | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
| Recommended Reading | |||
| Recommended Reading : Office Admin and Receptionist Course | 00:00:00 | ||
| Refer A Friend | |||
| Refer A Friend | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Office Admin and Receptionist Course | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Office Admin and Receptionist Course | 00:30:00 | ||
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Christopher Nicholson
Loved this course. It was a quite informative course and value for money indeed.
Mollie Pope
Gained the fundamental knowledge of office administration. Enjoyed the course a lot. Hope it would help me in my career.
Lewis Pearce
Covered all the essential topics of office adminstration. The course content was easy to grab. Modules are bite sized and to the point. Highly recommended!
Matilda Pope
So easy and engaging. Had a great time. Recomending the course for everyone
Ellis Payne
Excellent course! Enjoyed it a lot. Earning certificate after the course was a plus. Highly recommend.
I am thankful to this site.
I thought it would be hard to find a course that is CPD accredited. After my certification in office admin and reception skills, my company promoted me since they can see that I was skilled enough to take the next level.