Patient Customer Service Course

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Patient Customer Service Course
Patient Customer Service Course

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In order to provide proper medical facilities to the patient, it is vital to provide smooth customer service. Learn how to offer quality service and allow them to have a good experience from the Patient Customer Service Course. Whether you are an aspiring professional or already working in the medical sector, this course will come in handy.

The course is designed to provide you with an excellent learning experience. You will be able to familiarise yourself with different areas of patient customer service. Here, you will be able to improve your skills such as operative, organising skills, filling skills and learn how to assist your customers effectively. The course will also include lessons on medical jargon and terminology. By the end of the course, you will develop the competence to handle difficult customers.

Along with effective skills, the course will also provide you with a certificate of achievement. This certificate will increase your employability in the relevant fields. Join now!

Course Preview

Learning Outcomes

  • Get introduced to the different areas of patient customer service 
  • Learn how to effectively provide customer services to the patient 
  • Improve your operative and organising skills
  • Enhance your knowledge of medical jargon and terminology
  • Build your expertise in effective filing systems
  • Become proficient in dealing with difficult customers

Why Take This Course From John Academy?

  • Affordable, well-structured and high-quality e-learning study materials
  • Meticulously crafted engaging and informative tutorial videos and materials
  • Efficient exam systems for the assessment and instant result
  • Earn UK & internationally recognised accredited qualification
  • Easily access the course content on mobile, tablet, or desktop from anywhere, anytime
  • Excellent career advancement opportunities
  • Get 24/7 student support via email

What Skills Will You Learn from This Course?

  • Patient customer service 
  • Filing medical records
  • Organising schedules

Who Should Take This Patient Customer Service Course?

Whether you’re an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.

Are There Any Entry Requirements?

This Patient Customer Service Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.

Patient Customer Service Course Certification

After completing and passing the Patient Customer Service Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99.

Career Path​

This exclusive Patient Customer Service Course will equip you with effective skills and abilities and help you explore career paths such as 

  • Medical Receptionist 
  • Patient Services Coordinator 
  • Medical Administrator 
  • Customer Experience Specialist 
  • Healthcare Team Leader

Course Curriculum

Module 01: Introduction To Patient Customer Service
Introduction to Patient Customer Service 00:25:00
Module 02: Effective Patient Customer Service Training
Effective Patient Customer Service Training 00:26:00
Module 03: Areas Of Patient Customer Service
Areas of Patient Customer Service 00:36:00
Module 04: Customer Service Operative Skills
Customer Service Operative Skills 00:36:00
Module 05: Organising Schedules
Organising Schedules 00:44:00
Module 06: Medical Jargon And Terminology
Medical Jargon and Terminology 00:44:00
Module 07: Effective Filing Systems In Medical Offices
Effective Filing Systems in Medical Offices 00:35:00
Module 08: Patient Customer Service Soft Skills
Patient Customer Service Soft Skills 00:28:00
Module 09: What Customer Service Is To Different Medical Professionals
What Customer Service Is to Different Medical Professionals 00:36:00
Module 10: Providing Customer Service And Support To Colleagues
Providing Customer Service and Support to Colleagues 00:27:00
Module 11: Handling Difficult Customers
Handling Difficult Customers 00:38:00
Assignment – Patient Customer Service Training 00:00:00
Order Your Certificate and Transcript
Order Your Certificates and Transcripts 00:00:00




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