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Overview
In order to provide proper medical facilities to the patient, it is vital to provide smooth customer service. Learn how to offer quality service and allow them to have a good experience from the Patient Customer Service Course. Whether you are an aspiring professional or already working in the medical sector, this course will come in handy.
The course is designed to provide you with an excellent learning experience. You will be able to familiarise yourself with different areas of patient customer service. Here, you will be able to improve your skills such as operative, organising skills, filling skills and learn how to assist your customers effectively. The course will also include lessons on medical jargon and terminology. By the end of the course, you will develop the competence to handle difficult customers.
Along with effective skills, the course will also provide you with a certificate of achievement. This certificate will increase your employability in the relevant fields. Join now!
Course Preview
Learning Outcomes
- Get introduced to the different areas of patient customer service
- Learn how to effectively provide customer services to the patient
- Improve your operative and organising skills
- Enhance your knowledge of medical jargon and terminology
- Build your expertise in effective filing systems
- Become proficient in dealing with difficult customers
Why Take This Course From John Academy?
- Affordable, well-structured and high-quality e-learning study materials
- Meticulously crafted engaging and informative tutorial videos and materials
- Efficient exam systems for the assessment and instant result
- Earn UK & internationally recognised accredited qualification
- Easily access the course content on mobile, tablet, or desktop from anywhere, anytime
- Excellent career advancement opportunities
- Get 24/7 student support via email
What Skills Will You Learn from This Course?
- Patient customer service
- Filing medical records
- Organising schedules
Who Should Take This Patient Customer Service Course?
Whether you’re an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.
Are There Any Entry Requirements?
This Patient Customer Service Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Patient Customer Service Course Certification
After completing and passing the Patient Customer Service Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99.
Career Path
This exclusive Patient Customer Service Course will equip you with effective skills and abilities and help you explore career paths such as
- Medical Receptionist
- Patient Services Coordinator
- Medical Administrator
- Customer Experience Specialist
- Healthcare Team Leader
Course Curriculum
| Module 01: Introduction To Patient Customer Service | |||
| Introduction to Patient Customer Service | 00:25:00 | ||
| Module 02: Effective Patient Customer Service Training | |||
| Effective Patient Customer Service Training | 00:26:00 | ||
| Module 03: Areas Of Patient Customer Service | |||
| Areas of Patient Customer Service | 00:36:00 | ||
| Module 04: Customer Service Operative Skills | |||
| Customer Service Operative Skills | 00:36:00 | ||
| Module 05: Organising Schedules | |||
| Organising Schedules | 00:44:00 | ||
| Module 06: Medical Jargon And Terminology | |||
| Medical Jargon and Terminology | 00:44:00 | ||
| Module 07: Effective Filing Systems In Medical Offices | |||
| Effective Filing Systems in Medical Offices | 00:35:00 | ||
| Module 08: Patient Customer Service Soft Skills | |||
| Patient Customer Service Soft Skills | 00:28:00 | ||
| Module 09: What Customer Service Is To Different Medical Professionals | |||
| What Customer Service Is to Different Medical Professionals | 00:36:00 | ||
| Module 10: Providing Customer Service And Support To Colleagues | |||
| Providing Customer Service and Support to Colleagues | 00:27:00 | ||
| Module 11: Handling Difficult Customers | |||
| Handling Difficult Customers | 00:38:00 | ||
| Assignment | |||
| Assignment – Patient Customer Service Training | 00:00:00 | ||
| Order Your Certificate and Transcript | |||
| Order Your Certificates and Transcripts | 00:00:00 | ||
Related Courses
- US$ 32.59
- 1 year
- Intermediate
- Course Certificate
- Number of Units13
- Number of Quizzes0
- 6 hours, 15 minutes Gift this course
Instructors
