Customer Service Skills Training [Video Course]
6 Students
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1 Year
Access -
Intermediate
Skill Level -
Course Certificate
Certificate -
8
Units -
0
Quizzes -
38 minutes
Duration
Course Overview
The way you treat your customers can make or break the deal. That’s why the first rule of building a successful business is excellent customer service.
Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career.
The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.
So, join today and master the art of customer service!
Course Sneak Peek
Learning Outcomes
- Recognise the characteristics of quality customer service
- Understand the major principles of customer relationship management
- Develop the skills to establish effective communication with your customers
- Build the competence to handle customer complaints with expertise
- Identify the vital areas for improving the quality of customer service
Course Promo
Why Should Take This Course From John Academy?
- Affordable, well-structured and high-quality e-learning study materials
- Engaging tutorial videos, materials from the industry-leading experts
- Opportunity to study in a user-friendly, advanced online learning platform
- Efficient exam systems for the assessment and instant result
- Earn UK & internationally recognised accredited qualification
- Easily access the course content on mobile, tablet, or desktop from anywhere, anytime
- Excellent career advancement opportunities
- Get 24/7 student support via email.
What Skills Will You Learn from This Course?
- Communication
- Customer service
- Problem-solving
- Customer relationship management
Who Should Take this Customer Service Skills Training?
Whether you’re an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.
Are There Any Entry Requirements?
This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Certificate of Achievement
After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.
Career Path
This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as
- Manager
- Customer Service Executive
- Retail Manager
Course Curriculum
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Introduction to Customer Service 00:06:00
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Characteristics of Good Customer Service 00:04:00
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Customer Relationship Management 00:04:00
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Communicate with Customers 00:06:00
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Handling Customer Complaints 00:06:00
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Problem Solving Over Phone 00:05:00
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Improving Customer Service 00:07:00
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Order Your Certificates and Transcripts
What Our Students are Saying
Sam Carpenter
John Academy has helped me in my development, and I took the courses seriously and gained a qualifications certificate, which I've wanted to do for a long time. I highly recommend it, and a few friends have signed up, too. Thank you, John Academy.
Georgina Salazar
Easy to access, generous options for multiple learning and approaches. Supportive team.
Wayne Wright
The course empowers me to make my dreams come true. The course material was excellent. John Academy is good to study.
Romina
I am thankful that I have chosen John Academy for my online courses. It has given me a platform where I have learned a lot. It has so many reading materials with a handful of knowledge. Once again, thank you so much to the John Academy support team, who has cooperated & supported me throughout this journey.
Peter Gilbert
Brilliant course, with so many to choose from, very good value and a certificate at the end. Quick turnaround to receive a certificate. Very good academy I have completed several and have 2 ongoing at the moment. Never had any problems. Excellent customer service. Would recommend.
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Certificate Code
Excellent Service
