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Course Overview
The way you treat your customers can make or break the deal. That’s why the first rule of building a successful business is excellent customer service.
Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career.
The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.
So, join today and master the art of customer service!
Course Sneak Peek
Learning Outcomes
- Recognise the characteristics of quality customer service
- Understand the major principles of customer relationship management
- Develop the skills to establish effective communication with your customers
- Build the competence to handle customer complaints with expertise
- Identify the vital areas for improving the quality of customer service
Course Promo
Why Should Take This Course From John Academy?
- Affordable, well-structured and high-quality e-learning study materials
- Engaging tutorial videos, materials from the industry-leading experts
- Opportunity to study in a user-friendly, advanced online learning platform
- Efficient exam systems for the assessment and instant result
- Earn UK & internationally recognised accredited qualification
- Easily access the course content on mobile, tablet, or desktop from anywhere, anytime
- Excellent career advancement opportunities
- Get 24/7 student support via email.
What Skills Will You Learn from This Course?
- Communication
- Customer service
- Problem-solving
- Customer relationship management
Who Should Take this Customer Service Skills Training?
Whether you’re an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.
Are There Any Entry Requirements?
This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Certificate of Achievement
After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.
Career Path
This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as
- Manager
- Customer Service Executive
- Retail Manager
Course Curriculum
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:06:00 | ||
| Module 02: Characteristics of Good Customer Service | |||
| Characteristics of Good Customer Service | 00:04:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:04:00 | ||
| Module 04: Communicate with Customers | |||
| Communicate with Customers | 00:06:00 | ||
| Module 05: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:06:00 | ||
| Module 06: Problem Solving Over Phone | |||
| Problem Solving Over Phone | 00:05:00 | ||
| Module 07: Improving Customer Service | |||
| Improving Customer Service | 00:07:00 | ||
| Order Your Certificates and Transcripts | |||
| Order Your Certificates and Transcripts | 00:00:00 | ||
- US$ 32.59
- 1 year
- Intermediate
- Course Certificate
- Number of Units8
- Number of Quizzes0
- 38 minutes Gift this course
Instructors
