Customer Service Skills Training [Video Course]

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Customer Service Skills Training [Video Course]
Customer Service Skills Training [Video Course]

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Course Overview

The way you treat your customers can make or break the deal. That’s why the first rule of building a successful business is excellent customer service. 

Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career.

The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base. 

So, join today and master the art of customer service!

Course Sneak Peek

Learning Outcomes

Course Promo

Why Should Take This Course From John Academy?

What Skills Will You Learn from This Course?

Who Should Take this Customer Service Skills Training?

Whether you’re an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.

Are There Any Entry Requirements?

This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.

Certificate of Achievement

After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.

Career Path

This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as 

      • Manager
      • Customer Service Executive 
      • Retail Manager

Course Curriculum

Course Curriculum

Module 01: Introduction to Customer Service
Introduction to Customer Service 00:06:00
Module 02: Characteristics of Good Customer Service
Characteristics of Good Customer Service 00:04:00
Module 03: Customer Relationship Management
Customer Relationship Management 00:04:00
Module 04: Communicate with Customers
Communicate with Customers 00:06:00
Module 05: Handling Customer Complaints
Handling Customer Complaints 00:06:00
Module 06: Problem Solving Over Phone
Problem Solving Over Phone 00:05:00
Module 07: Improving Customer Service
Improving Customer Service 00:07:00
Order Your Certificates and Transcripts
Order Your Certificates and Transcripts 00:00:00




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