Customer Care Complaints Management
3 Students
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1 Year
Access -
Intermediate
Skill Level -
Course Certificate
Certificate -
8
Units -
0
Quizzes -
1 hour, 41 minutes
Duration
Overview
Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course.
In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery.
So, if you desire to take your customer service skills to the next level and increase your employability, join today!
Course Preview
Learning Outcomes
- Understand how to build trust with your customer
- Develop the skills required for effective communication
- Learn how to deal with different types of customers
- Know the strategies to resolve customer-centric complaints
- Grasp the techniques of customer-compliant prevention and service recovery
Why Take This Course From John Academy?
- Affordable, well-structured and high-quality e-learning study materials
- Engaging tutorial videos, materials from the industry-leading experts
- Opportunity to study in a user-friendly, advanced online learning platform
- Efficient exam systems for the assessment and instant result
- Earn UK & internationally recognised accredited qualification
- Easily access the course content on mobile, tablet, or desktop from anywhere, anytime
- Excellent career advancement opportunities
- Get 24/7 student support via email.
What Skills Will You Learn from This Course?
- Communication
- Complaint Management
- Complaint Prevention
Who Should Take This Customer Care Complaints Management Course?
Whether you’re an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.
Are There Any Entry Requirements?
This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.
Certificate of Achievement
After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.
Career Path
This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as
- Customer Care Executive
- Customer Service Manager
- Call Center Executive
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Complaints & Customer Value 00:14:00
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Building Rapport & Trust 00:11:00
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Effective Communication 00:13:00
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Handling Various Customer Types 00:13:00
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Customer-Centric Complaint Resolution 00:14:00
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Proactive Complaint Prevention and Service Recovery 00:14:00
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Advanced Technology and Tools in Customer Care 00:22:00
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Peter Gilbert
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Certificate Code
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