The ITIL® Service Offerings & Agreements – Video Training Course deals with the ITIL service offerings and agreement. In the course, you will learn the proper ways of ITIL service offerings, and agreements (SOA) and know the necessary training, implementation, and technology to achieve your business goals.
The course will help you to know the practical application of SOA practices to enable portfolio, service level, service catalog, demand, supplier and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.
The course will also prepare you for SOA exam and make you confident to deal with SOA issues. After completing the course, you will able to learn how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects. You will also learn how the service offerings and agreement can be created to support both business and customers’ needs.
Assessment & Certification:
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post – £19
- Soft copy PDF via email – £10
Our ITIL® Service Offerings & Agreements – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.
|Course Conventions & Agenda||00:07:00|
|Service Offerings & Agreements|
|Introduction to Service Offerings & Agreements||00:08:00|
|Service Offerings & Agreements Principles||00:21:00|
|Service Offerings & Agreements Context||00:08:00|
|Service Offerings & Agreements Summary||00:04:00|
|Service Portfolio Management||00:37:00|
|Service Catalog Management||00:28:00|
|Service Level Management||00:39:00|
|Business Relationship Management||00:25:00|
|SOA Processes Summary||00:05:00|
|Organizing, Technology & Implementation|
|Organizing for SOA||00:19:00|
|SOA Technology & Implementation||00:17:00|
|Organizing, Technology & Implementation Summary||00:03:00|
|Workbooks – ITIL® Service Offerings & Agreements – Video Training Course||00:00:00|
|Mock Exam- ITIL® Service Offerings & Agreements – Video Training Course||00:20:00|
|Final Exam- ITIL® Service Offerings & Agreements – Video Training Course||00:20:00|
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