Description:

Customer Relationship Management (CRM) is a fundamental part of any product or service driven business. It helps manage customer problems in order to make certain they are or generate repeat purchase. With the help of this Customer Relationship Management Training course you can now ensure the same for your company.

This course will teach you about the different terms and benefits of having a CRM system. You will also learn to identify different components of a CRM plan, develop a checklist for success, find out how it creates value for an organisation and customer and much more. All this certainly means you should get this course now.

Learning Outcomes:

  • The terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM

Assessment:

  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Customer Relationship Management Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Customer Relationship Management Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Course Overview (Customer Relationship Management Training) 00:05:00
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
The Development Team 00:15:00
Evaluating and Reviewing Your Program 00:15:00
Mock Exam
Mock Exam- Customer Relationship Management Training 00:20:00
Final Exam
Final Exam- Customer Relationship Management Training 00:20:00

Course Reviews

5

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1 ratings
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  1. Worth taking the course to implant in practical field

    5

    To learn about customer relationship management it is by far one of the best course from my point of view. There are lot to learn from here. I spoke to customer service team several time while i was going through the course they were helpful to me.

476 STUDENTS ENROLLED

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About

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

 11 Floor, 15 St Botolph Street, London EC3A 7BB
020 3744 3990
info@johnacademy.co.uk

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