Description:

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that emphasises aligning IT services with the needs of the business. By understanding institutions’ objectives and customers’ needs, ITIL turns the service strategy into a plan for delivering the business objectives.

ITIL Orientation is relevant to any business and therefore essential for the business managers. It is involved with the management of the service that includes managers and practitioners, IT architects and IT professionals, process and service owners, business relation or human resource managers.

In the course, you will learn the ITIL’s life-cycle approach to IT service management. You will explore the importance of ITIL for a project management and learn how the life-cycle of ITIL affects Project Management.

Assessment & Certification:

To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.

  • Hardcopy Certificate by post – £19
  • Soft copy PDF via email – £10

Requirements

Our ITIL® Orientation – Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

ITIL’s Lifecycle Approach to IT Service Management
Introduction to IT Service Management – The Continual Improvement of IT Services 00:27:00
Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services 00:10:00
Service Strategy – Service Value Planned 00:26:00
Service Design – Service Value Modeled 00:24:00
Service Transition – Service Value Implemented 00:14:00
Service Operation – Service Value Delivered & Supported 00:14:00
Continual Service Improvement – Sustaining Service Value 00:26:00
ITIL Orientation Summary 00:05:00
Workbooks
Workbooks – ITIL® Orientation – Video Training Course 00:00:00
Mock Exam
Mock Exam- ITIL® Orientation – Video Training Course 00:20:00
Final Exam
Final Exam- ITIL® Orientation – Video Training Course 00:20:00

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