Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills improvments in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant field.

Description:

Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field.

Who is the course for?

  • Customer support or after-sales expert who want to upgrade their skills in customer service.
  • People who have an interest in knowing how customer services work.

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
  • PDF certificate’s turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognised accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Advanced Diploma in Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers:

  • After-sales Service Provider
  • Customer Service Associate
  • Development Manager
  • Hotel Supervisor
  • Sales Associate
  • Technical Support Specialist.

Course Curriculum

Customer Service
Module One – Getting Started 00:30:00
Module Two – Who We Are and What We Do 01:00:00
Module Three – Establishing Your Attitude 01:00:00
Module Four – Identifying and Addressing Customer Needs 01:00:00
Module Five – Generating Return Business 01:00:00
Module Six – In-Person Customer Service 01:00:00
Module Seven – Giving Customer Service over the Phone 01:00:00
Module Eight – Providing Electronic Customer Service 01:00:00
Module Nine – Recovering Difficult Customers 01:00:00
Module Ten – Understanding When to Escalate 01:00:00
Module Eleven – Ten Things You Can Do to WOW Customers Every Time 01:00:00
Module Twelve – Wrapping Up 01:00:00
Customer Relationship Management
Customer Relationship Management 00:10:00
What CRM Is and Who It Serves 00:15:00
Checklist for Success 00:15:00
Requirement Driven Product Selection 00:15:00
Considerations in Tool Selection 00:15:00
Strategies for Customer Retention 00:15:00
Building the Future 00:15:00
Homegrown vs. Application Service Provider 00:15:00
Evaluating and Reviewing Your Program 00:15:00
The Development Team 00:15:00
Activities
Activities 00:00:00
Recommended Reading
Recommended Reading: Advanced Diploma in Customer Service 00:00:00
Mock Exam
Mock Exam- Advanced Diploma in Customer Service 00:20:00
Final Exam
Final Exam- Advanced Diploma in Customer Service 00:20:00

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Certification

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Accredited by

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Centre Approved by

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Registered with the UK Register of Learning Providers (UKRLP)
UKPRN: 10063816

Course Partners

John Academy - Course Partners

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About

We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.

 11 Floor, 15 St Botolph Street, London EC3A 7BB
020 3744 3990
info@johnacademy.co.uk

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