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Complete Workplace Administration

4.9( 8 REVIEWS )

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace.

[course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills.

Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation.

In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it.

Enroll now and get the most out of this course.

Learning Outcomes:

  • Identify what a code of conduct is and why a business should have one
  • Identify what goes into a code of conduct
  • Discuss how to implement a code of conduct in the workplace
  • Create a code of conduct for a business
  • Allot a definition about bullying of what it is and what not
  • Realise the cost of bullying either to organisations nor to people
  • Recognise behaviours associated with bullying as well as the factors behind them
  • Learn some means to shut bullying and realise the roles you can play
  • Acquire the knowledge of some routes to handle yourself from bullying
  • Learn what you should do when encountered with bullying
  • Figure out proper solutions to a bullying event (either within or outside the organisation)
  • Be able to assist in creating an anti-bullying policy
  • Become able to help generate an anti-bullying policy
  • Identify how a positive workplace appears
  • Get information and realise the major components  suited to produce and sustain a positive work atmosphere
  • Realise the role of an employee to generate your individual activities to manage a positive work environment
  • Understand as a leader the responsibility you have to create and maintain a positive work environment
  • Figure out
  • Discover what type of team player you are and how that relates to your functioning in the team
  • Know the importance of effective workplace relationships in creating and maintaining a positive work environment
  • Know and understand the importance of working as a team and guidelines to good teamwork
  • Discover your personal strengths and weaknesses in working cooperatively
  • Discover your preference for dealing with workplace conflict
  • Allot a definition to ergonomics and the terms it include
  • Recognise from where you can get ergonomics information for your area
  • Locate the ways ergonomics could be incorporated for your workplace
  • Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application.
  • Recheck along with assessing your ergonomic endeavor
  • Apply the change management technique proficiently
  • Relate the fundamental principles linked to ergonomics
  • Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull
  • Make designs for an ergonomic workstation
  • Recognise the crucial ergonomic features of tools as well as machines
  • Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics


  • At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.


  • After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.
  • Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.


Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Module : 1
What is it, and why? 00:15:00
What to leave in, what to leave out 00:15:00
What’s it all about? 00:15:00
A Random Sample 00:30:00
What to Do When You Make a Mistake 00:15:00
Auditing 00:30:00
Putting it Together 00:15:00
Module : 2
Defining Bullying 00:15:00
Why Bullies Do What They Do 00:15:00
Building a Shield Against Bullies 00:15:00
What to Do If It Happens to You 00:30:00
What to Do If You Witness Bullying 00:15:00
Creating an Anti-Bullying Workplace 00:15:00
The Law on Bullying 00:15:00
Module : 3
Defining Conflict 00:15:00
Types of Conflict 00:15:00
Open Conflict vs. Hidden Conflict 00:15:00
Spontaneous and Reflective Behavior 00:15:00
The Johari Window 00:15:00
Stages of Conflict 01:00:00
Conflict Resolution Style Questionnaire 00:15:00
The Role of Communication in Conflict Resolution 00:30:00
Active Listening Skills 00:15:00
Paraphrasing Skills 00:15:00
Powerful Questions 00:15:00
Body Language 00:15:00
The Conflict/Opportunity Test 00:15:00
Conflict and Its Resolution 00:30:00
Helping Others Through Conflict 00:45:00
Module : 4
What Does a Positive Environment Look Like? 00:30:00
What Can I Do? 00:30:00
Team Player 00:15:00
Effective Workplace Relationships (I) 00:45:00
Effective Workplace Relationships (II) 00:30:00
Module : 5
The Case for Wellness 00:15:00
Building the Foundation 00:30:00
Gathering Support 00:15:00
Gathering Data 00:30:00
Performing a Needs Analysis 00:15:00
Implementing Your Workplace Wellness Program 00:15:00
Reviewing the Plan  00:15:00
Evaluating and Reporting Results 00:15:00
Module : 6
Getting Started 00:30:00
The Role of Ergonomics in Your Workplace 00:15:00
The Ergonomic Assessment Cycle 00:05:00
Identifying and Assessing Ergonomic Hazards 00:30:00
Developing a Plan to Address Ergonomic Issues 00:15:00
Identifying and Implementing Solutions 00:15:00
Obtaining Employee Buy-In 00:15:00
Tips for Successful Implementation 00:15:00
Reviewing Your Ergonomics Program 00:15:00
Basic Ergonomic Principles 00:15:00
Optimal Sitting and Standing 00:15:00
Safe Lifting and Transporting 00:15:00
Ergonomic Workstations 00:15:00
Safe Tool Selection and Use 00:15:00
Creating an Ergonomic Environment 00:30:00
Module : 7
What is Workplace Violence? 00:15:00
Understanding the Behavior Wheel 00:15:00
The Anger Management Process 00:30:00
Communicating Better 00:15:00
Basic Problem Solving Tools 01:00:00
Other Ways of Managing Anger 00:15:00
A Systems Approach 00:15:00
Developing a Policy and Program 00:15:00
Risk Assessment 00:30:00
Hiring Practices 00:15:00
Workplace Practices and Procedures 00:15:00
Security Systems and Personnel 00:15:00
Training Programs 00:15:00
Developing Emergency Response Plans 00:15:00
Program Review 00:15:00
The Immediate Response 00:15:00
Consulting with the Experts 00:15:00
Gathering Additional Information 00:15:00
Re-Evaluating Information 00:15:00
Communicating Incidents and Threats 00:15:00
Interviewing Employees 00:15:00
Risk Level Analysis 00:15:00
Reviewing the Options 00:15:00
Analyzing the Impact 00:15:00
Process Application 00:15:00
Module : 8
Defining Harassment 00:15:00
Defining Sexual Harassment 00:30:00
The Purpose of Training 00:15:00
Creating a Harassment Policy 00:30:00
Nipping it in the Bud 00:15:00
Protecting Yourself 00:15:00
What If It Happens to Me? 00:30:00
What If It’s Happening to Someone Else? 00:15:00
Someone Has Filed a Complaint Against Me! 00:30:00
Addressing a Complaint 00:15:00
Handling False Complaints 00:15:00
Mediation 00:45:00
Investigating a Complaint 00:45:00
Making the Decision 00:15:00
Creating Solutions 00:15:00
After It’s Over 00:15:00
Skill Application 00:15:00

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