Description:

Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business.

The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist.

Explore the necessity of having a customer service standards which indirectly reflects your brand’s values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market,

Upon successful completion of the course, you’ll be able to handle issues for customers and do your best to ensure they are satisfied.

Assessment:

This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.

Certification:

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Overview
Customer Care Promo FREE 00:02:00
Introductory video 00:01:00
Lesson Two: Experiencing Customer Care
Exploring Our Own Experiences of Being Customers 00:01:00
Exploring Our Own Experiences Part Two 00:05:00
Lesson Three: Meet and Greet
Meet and Greet 00:03:00
Lesson Four: Equality and Diversity
Equality and Diversity 00:07:00
Lesson Five: Telephone Skills
Developing Your Telephone Skills 00:12:00
Lesson Six: Hints and Tips
Hints and Tips for Best Practice 00:18:00
Lesson Seven: Complaints
Dealing with Complaints 00:11:00
Lesson Eight: Conclusion
Conclusion 00:02:00
Assessment

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