Customer Service Mastery: Delight Every Customer
166 Students
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1 Year
Access -
Intermediate
Skill Level -
Course Certificate
Certificate -
38
Units -
0
Quizzes -
2 hours, 16 minutes
Duration
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What to Expect 00:02:00
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Introduction 00:01:00
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Stand out from competitors 00:04:00
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Is it a Basic or a Delight 00:07:00
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The Ten things to NEVER fail on 00:10:00
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Introduction 00:01:00
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Idea 1 – It’s Easy to Give 00:04:00
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Idea 2 – Unrequested Perks 00:04:00
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Idea 3 – Creative Swiping 00:04:00
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Idea 4 – The Worst Company Ever 00:03:00
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Idea 5 – Watch and Learn 00:05:00
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Idea 6 – Invite the Queen for Tea 00:03:00
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Idea 7 – Life In Their Shoes 00:06:00
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Idea 8 – Be A Rule Breaker 00:04:00
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Idea 9 – Staying Alert for Opportunities 00:03:00
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Idea 10 – It’s a Personal Relationship 00:04:00
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Idea 11 – Why to Welcome ReturnsRefunds 00:03:00
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Idea 12 – Ask Others 00:03:00
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Idea 13 – Getting Tech Savvy 00:05:00
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Idea 14 – Above Expectations 00:05:00
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Idea 15 – Just Doing the Basics 00:03:00
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Take a moment 00:01:00
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Idea 16 – MMFI 00:03:00
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Idea 17 – Every Contact Point 00:01:00
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Idea 18 – Which Communication Method 00:02:00
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Idea 19 – Be Better than Competitors 00:04:00
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Idea 20 – Is Marketing Customer Care 00:06:00
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Idea 21 – Avoid Perceived Indifference 00:04:00
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Idea 22 – Be Flexible 00:04:00
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Idea 23 – Life Should be Fun! 00:04:00
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Idea 24 – Fast or Slow 00:05:00
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Idea 25 – Personalisation 00:03:00
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Idea 26 – How Good is Your Memory 00:02:00
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Idea 27 – I Promise 00:02:00
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Idea 28 – Keep in Touch 00:02:00
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Idea 29 – Which Personality Type 00:03:00
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Idea 30 – Where to Invest 00:04:00
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Congratulations 00:02:00
What Our Students are Saying
Sam Carpenter
John Academy has helped me in my development, and I took the courses seriously and gained a qualifications certificate, which I've wanted to do for a long time. I highly recommend it, and a few friends have signed up, too. Thank you, John Academy.
Georgina Salazar
Easy to access, generous options for multiple learning and approaches. Supportive team.
Wayne Wright
The course empowers me to make my dreams come true. The course material was excellent. John Academy is good to study.
Romina
I am thankful that I have chosen John Academy for my online courses. It has given me a platform where I have learned a lot. It has so many reading materials with a handful of knowledge. Once again, thank you so much to the John Academy support team, who has cooperated & supported me throughout this journey.
Peter Gilbert
Brilliant course, with so many to choose from, very good value and a certificate at the end. Quick turnaround to receive a certificate. Very good academy I have completed several and have 2 ongoing at the moment. Never had any problems. Excellent customer service. Would recommend.
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Certificate Code
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