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Hotel Receptionist Diploma

4.8( 7 REVIEWS )


Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist.

The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer’s queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist.

Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient Hotel receptionist.


This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.


After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.


Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Course Curriculum

Hotel Receptionist Diploma
An Overview of Hotel Reception 01:00:00
Hotel Reception Standard Procedures 00:30:00
Communication Skills Required for Hotel Reception 01:00:00
Customer Service in Hotel Reception 00:30:00
Telephone Handling in a Hotel 01:00:00
How to Handle Difficult Hotel Guests 00:30:00
Administrative Skills as a Hotel Receptionist 00:30:00
Computer Skills and Programs 00:15:00
Brand Standards in the Hospitality World 00:15:00
Being a Team Player: Working with Other Hotel Departments 00:15:00
Safety and Security in the Hotel 01:00:00
Sales and Marketing as a Hotel Receptionist 00:30:00
Dressing the Part: Creating the Professional Look in Hospitality 00:15:00
Keeping Stress Under Control on the Job 00:30:00
Legal Issues in Hospitality 00:30:00
The Future for Hotel Receptionists 00:30:00
Assignment – Hotel Receptionist Diploma 00:00:00

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