Hotel Receptionist Diploma Description:

Do you have a passion for customer service? Or want to upgrade your skills as a hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist.

The course is divided into several sections. Throughout these step-by-step sections, you will master the strategies for managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding of the hotel reception process. This will be followed by discussion on standard hotel reception procedures and customer service. Then, you will know how to handle difficult customers and how to manage their problems and complaints. The course also covers the essential communication skills, computer skills, telephone etiquette, handling telephone calls, and responding to customer’s queries over the phone and in face-to-face conversations. Next, the course illustrates the essential administrative skills for a hotel receptionist.

Finally, the course explains safety and security issues, legal issues in hospitality, the future of hotel receptionists, and more. Shortly, you will learn almost all the essential skills and information for becoming an efficient hotel receptionist.

Who is this Course for?

The Hotel Receptionist Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Assessment:

This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in PDF or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.

Certificate of Achievement

After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.

Requirements for Hotel Receptionist Diploma

Our Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.