HR and Office Admin Diploma

Description:

The HR and Office Admin Diploma course covers the necessary concepts and techniques of HR and Office management system. You will explore the skills needed for managing human resource department. Topics covered how to recruit an employee, how to select the right candidates, ways of conducting the proper interview, time management, conflict management, employee compensation, and benefits and more.

Apart from these, the course focuses on how to support the admin, organisational skills, operational management etc. Finally, the essential techniques of Office Management system will be explored in the course.

Who is the course for?

This course is ideal for those wanting to improve their base skills in office administrative tasks
This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary

Entry Requirement:

This course is available to all learners, of all academic backgrounds.
Learners should be aged 16 or over to undertake the qualification.
Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.
PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;
Tutorial videos/materials from the industry leading experts;
Study in a user-friendly, advanced online learning platform;
Efficient exam systems for the assessment and instant result;
The UK & internationally recognized accredited qualification;
Access to course content on mobile, tablet or desktop from anywhere anytime;
The benefit of career advancement opportunities;
24/7 student support via email.

Career Path:

HR and Office Admin Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as:

Administrator support staff
Administrative assistant
Office managers
Receptionist
Office administrator

Course Curriculum

Human Resource Management
	Human Resource Management	01:00:00
	HR Planning, Recruitment and Selection	01:00:00
	Induction, Training and Development	00:45:00
	HR Department’s Responsibilities	00:45:00
	Organisational Culture	00:45:00
	Motivation, Counseling, Resignations and Retirement	01:00:00
	Performance Appraisal	00:45:00
	Remuneration Policy	00:15:00
	Records and Statistics	00:30:00
	Industrial Relations	00:15:00
HR and Leadership
	INTRODUCTION	00:30:00
	WHAT MAKES A GREAT LEADER?	01:00:00
	HOW TO INSPIRE YOUR TEAM	01:00:00
	HOW TO INCENTIVIZE THE RIGHT WAY	01:00:00
	HOW TO INCREASE YOUR CHARISMA AND AUTHORITY	01:00:00
	HOW TO DEAL WITH A CRISIS	01:00:00
	IS IT BETTER TO BE FEARED OR LIKED?	01:00:00
	DEALING WITH DISSIDENTS	01:00:00
	CREATING TEAMS AND ENCOURAGING TEAMWORK	00:30:00
	UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON	00:30:00
	THE 10 MOST POWERFUL TIPS FOR LEADERS	00:30:00
	CONCLUSION	00:15:00
Leadership and People Management
	Module One – Getting Started	00:30:00
	Module Two – The Evolution of Leadership	01:00:00
	Module Three – Situational Leadership	01:00:00
	Module Four – A Personal Inventory	01:00:00
	Module Five – Modeling the Way	01:00:00
	Module Six – Inspiring a Shared Vision	01:00:00
	Module Seven – Challenging the Process	01:00:00
	Module Eight – Enabling Others to Act	01:00:00
	Module Nine – Encouraging the Heart	01:00:00
	Module Ten – Basic Influencing Skills	01:00:00
	Module Eleven – Setting Goals	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Organisational Skills
	Module One – Getting Started	00:30:00
	Module Two – Remove the Clutter	01:00:00
	Module Three – Prioritize	01:00:00
	Module Four – Scheduling Your Time	01:00:00
	Module Five – To Do Lists	01:00:00
	Module Six – Paper and Paperless Storage	01:00:00
	Module Seven – Organization in Your Work Area	01:00:00
	Module Eight – Tools to Fight Procrastination	01:00:00
	Module Nine – Organizing Your Inbox	01:00:00
	Module Ten – Avoid the Causes of Disorganization	01:00:00
	Module Eleven – Discipline is the Key to Stay Organized	01:00:00
	Module Twelve – Wrapping Up	00:30:00
HR Training
	Defining Human Resources	00:15:00
	Performing a Skills Inventory	00:15:00
	Forecasting Techniques	00:15:00
	Job Analysis	00:00:00
	Identifying Job Competencies	00:30:00
	Position Profiles and Job Descriptions	00:30:00
	Do You Really Need to Hire?	00:30:00
	Finding Candidates HR	00:00:00
	Advertising Guidelines HR	00:30:00
	Screening Resumes HR	00:30:00
	Preparing for the Interview	00:15:00
	Conducting the Interview	01:00:00
	After the Interview	00:15:00
	Employee Orientation and Onboarding	00:30:00
	Follow the Leader	00:15:00
	Planning Training	00:15:00
	Performance Reviews	01:00:00
	Attendance Management	00:30:00
	Managing a Diverse Workforce	00:30:00
	Privacy Issues	00:15:00
	Compensation and Benefits	01:00:00
	Managing Disciplinary Issues	00:30:00
	Terminating Employees	00:15:00
	Exit Interviews	00:15:00
HR and Employee Onboarding
	Module One – Getting Started	00:30:00
	Module Two – Purpose of Onboarding	01:00:00
	Module Three – Introduction	01:00:00
	Module Four – Onboarding Preparation	01:00:00
	Module Five – Onboarding Checklist	01:00:00
	Module Six – Creating an Engaging Program	01:00:00
	Module Seven – Following Up with New Employees	01:00:00
	Module Eight – Setting Expectations	01:00:00
	Module Nine – Resiliency and Flexibility	00:30:00
	Module Ten – Assigning Work	01:00:00
	Module Eleven – Providing Feedback	01:00:00
	Module Twelve – Wrapping Up	00:30:00
HR and Employee Motivation
	Module One – Getting Started	01:00:00
	Module Two – A Psychological Approach	01:00:00
	Module Three – Object-Oriented Theory	01:00:00
	Module Four – Using Reinforcement Theory	01:00:00
	Module Five – Using Expectancy Theory	01:00:00
	Module Six – Personality’s Role in Motivation	01:00:00
	Module Seven: Setting Goals	00:15:00
	Module Eight – A Personal Toolbox	01:00:00
	Module Nine – Motivation on the Job	01:00:00
	Module Ten – Addressing Specific Morale Issues	01:00:00
	Module Eleven – Keeping Yourself Motivated	00:30:00
	Module Twelve – Wrapping Up	00:30:00
Recruitment Basics
	Introduction to Recruitment	00:15:00
	Recruitment	01:00:00
	Shortlisting	00:15:00
	Selection	00:11:00
	Definitions of Training and Development	00:15:00
	Considerations in the Design of Training Programmes	00:15:00
	Implementing Training	00:15:00
	Learning Methods	00:30:00
Recruitment
	Module One – Getting Started	00:15:00
	Module Two – Introduction to Recruitment	00:30:00
	Module Three – The Selection Process	00:30:00
	Module Four – Goal Setting	00:30:00
	Module Five – The Interview	00:30:00
	Module Six – Types of Interview Questions	00:30:00
	Module Seven – Avoiding Bias in Your Selection	00:30:00
	Module Eight – The Background Check	00:30:00
	Module Nine – Making Your Offer	00:30:00
	Module Ten – Orientation and Retention	00:30:00
	Module Eleven – Measuring the Results	00:30:00
	Module Twelve – Wrapping Up	00:15:00
Managing Recruitment
	Module One – Getting Started	00:30:00
	Module Two – Defining and Knowing the Position	01:00:00
	Module Three – Hiring Strategy	01:00:00
	Module Four – Lure in Great Candidates	01:30:00
	Module Five – Filtering Applicants to Interview	01:00:00
	Module Six – The Interview (I)	01:00:00
	Module Seven – The Interview (II)	01:00:00
	Module Eight – Selection Process (I)	01:00:00
	Module Nine – Selection Process (II)	01:00:00
	Module Ten – Making an Offer	01:00:00
	Module Eleven – Onboarding	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Recruitment - Interview Process
	History of the Interviewing Process	00:30:00
	The Recruitment and Selection Process	00:15:00
	Factors in the Hiring Process	00:15:00
	Cost Analysis	00:15:00
	Job Analysis and Position Profiles	00:30:00
	Determining the Skills You Need	00:15:00
	Finding Candidates	00:30:00
	Advertising Guidelines	00:00:00
	Screening Resumes	00:30:00
	Performance Assessments	00:30:00
	Problems Recruiters Face	00:15:00
	Interviewing Barriers	00:15:00
	Non-Verbal Communication	00:15:00
	Types of Questions	00:30:00
	Case Study	00:15:00
	Traditional vs. Behavioral Interviews	00:30:00
	Other Types of Questions	00:15:00
	The Critical Incident Technique	00:15:00
	Listening for Answers	00:30:00
	Difficult Applicants	01:00:00
	Interview Preparation and Format	00:00:00
	Other Interview Techniques	00:30:00
	Scoring Responses	00:15:00
	Checking References	00:30:00
	Human Rights	00:15:00
Admin Support
	Module One – Getting Started	00:30:00
	Module Two – Getting Organized (I)	01:00:00
	Module Three – Getting Organized (II)	01:00:00
	Module Four – Managing Time	01:00:00
	Module Five – Getting It All Done On Time	01:00:00
	Module Six – Special Tasks	01:00:00
	Module Seven – Verbal Communication Skills	01:00:00
	Module Eight – Non-Verbal Communication Skills	01:00:00
	Module Nine – Empowering Yourself	01:00:00
	Module Ten – The Team of Two	01:00:00
	Module Eleven – Taking Care of Yourself	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Administrative Management
	Module One – Getting Started	00:30:00
	Module Two – Why Your Office Needs Administrative Procedures	01:00:00
	Module Three – Gathering the Right Tools	01:00:00
	Module Four – Identifying Procedures to Include	01:00:00
	Module Five – Top Five Procedures to Record	01:00:00
	Module Six – What to Include in Your Binder (I)	01:00:00
	Module Seven – What to Include in Your Binder (II)	01:00:00
	Module Eight – Organizing Your Binder	01:00:00
	Module Nine – What Not to Include in the Procedure Guide	01:00:00
	Module Ten – Share Office Procedure Guide	01:00:00
	Module Eleven – Successfully Executing the Guide	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Office Management
	Building Your Management Team	01:00:00
	Building A Successful Brand	01:00:00
	Achieving Quality Through Teamwork	00:30:00
	Keys To Staying Motivated	00:30:00
	Improve Your Marketing	01:00:00
	Provide Top Customer Service	00:30:00
	Wrapping Up	00:30:00
Mock Exam
	Mock Exam – HR Office Admin Diploma	00:20:00
Final Exam
	Final Exam – HR Office Admin Diploma	00:20:00