Description:
The HR and Office Admin Diploma course covers the necessary concepts and techniques of HR and Office management system. You will explore the skills needed for managing human resource department. Topics covered how to recruit an employee, how to select the right candidates, ways of conducting the proper interview, time management, conflict management, employee compensation, and benefits and more.
Apart from these, the course focuses on how to support the admin, organisational skills, operational management etc. Finally, the essential techniques of Office Management system will be explored in the course.
Who is the course for?
- This course is ideal for those wanting to improve their base skills in office administrative tasks
- This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment:
- At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
- Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.
- PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials;
- Tutorial videos/materials from the industry leading experts;
- Study in a user-friendly, advanced online learning platform;
- Efficient exam systems for the assessment and instant result;
- The UK & internationally recognized accredited qualification;
- Access to course content on mobile, tablet or desktop from anywhere anytime;
- The benefit of career advancement opportunities;
- 24/7 student support via email.
Career Path:
HR and Office Admin Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as:
- Administrator support staff
- Administrative assistant
- Office managers
- Receptionist
- Office administrator
Course Curriculum
| Human Resource Management | |||
| Human Resource Management | 01:00:00 | ||
| HR Planning, Recruitment and Selection | 01:00:00 | ||
| Induction, Training and Development | 00:45:00 | ||
| HR Department’s Responsibilities | 00:45:00 | ||
| Organisational Culture | 00:45:00 | ||
| Motivation, Counseling, Resignations and Retirement | 01:00:00 | ||
| Performance Appraisal | 00:45:00 | ||
| Remuneration Policy | 00:15:00 | ||
| Records and Statistics | 00:30:00 | ||
| Industrial Relations | 00:15:00 | ||
| HR and Leadership | |||
| INTRODUCTION | 00:30:00 | ||
| WHAT MAKES A GREAT LEADER? | 01:00:00 | ||
| HOW TO INSPIRE YOUR TEAM | 01:00:00 | ||
| HOW TO INCENTIVIZE THE RIGHT WAY | 01:00:00 | ||
| HOW TO INCREASE YOUR CHARISMA AND AUTHORITY | 01:00:00 | ||
| HOW TO DEAL WITH A CRISIS | 01:00:00 | ||
| IS IT BETTER TO BE FEARED OR LIKED? | 01:00:00 | ||
| DEALING WITH DISSIDENTS | 01:00:00 | ||
| CREATING TEAMS AND ENCOURAGING TEAMWORK | 00:30:00 | ||
| UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON | 00:30:00 | ||
| THE 10 MOST POWERFUL TIPS FOR LEADERS | 00:30:00 | ||
| CONCLUSION | 00:15:00 | ||
| Leadership and People Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Evolution of Leadership | 01:00:00 | ||
| Module Three – Situational Leadership | 01:00:00 | ||
| Module Four – A Personal Inventory | 01:00:00 | ||
| Module Five – Modeling the Way | 01:00:00 | ||
| Module Six – Inspiring a Shared Vision | 01:00:00 | ||
| Module Seven – Challenging the Process | 01:00:00 | ||
| Module Eight – Enabling Others to Act | 01:00:00 | ||
| Module Nine – Encouraging the Heart | 01:00:00 | ||
| Module Ten – Basic Influencing Skills | 01:00:00 | ||
| Module Eleven – Setting Goals | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Remove the Clutter | 01:00:00 | ||
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| HR Training | |||
| Defining Human Resources | 00:15:00 | ||
| Performing a Skills Inventory | 00:15:00 | ||
| Forecasting Techniques | 00:15:00 | ||
| Job Analysis | 00:00:00 | ||
| Identifying Job Competencies | 00:30:00 | ||
| Position Profiles and Job Descriptions | 00:30:00 | ||
| Do You Really Need to Hire? | 00:30:00 | ||
| Finding Candidates HR | 00:00:00 | ||
| Advertising Guidelines HR | 00:30:00 | ||
| Screening Resumes HR | 00:30:00 | ||
| Preparing for the Interview | 00:15:00 | ||
| Conducting the Interview | 01:00:00 | ||
| After the Interview | 00:15:00 | ||
| Employee Orientation and Onboarding | 00:30:00 | ||
| Follow the Leader | 00:15:00 | ||
| Planning Training | 00:15:00 | ||
| Performance Reviews | 01:00:00 | ||
| Attendance Management | 00:30:00 | ||
| Managing a Diverse Workforce | 00:30:00 | ||
| Privacy Issues | 00:15:00 | ||
| Compensation and Benefits | 01:00:00 | ||
| Managing Disciplinary Issues | 00:30:00 | ||
| Terminating Employees | 00:15:00 | ||
| Exit Interviews | 00:15:00 | ||
| HR and Employee Onboarding | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Purpose of Onboarding | 01:00:00 | ||
| Module Three – Introduction | 01:00:00 | ||
| Module Four – Onboarding Preparation | 01:00:00 | ||
| Module Five – Onboarding Checklist | 01:00:00 | ||
| Module Six – Creating an Engaging Program | 01:00:00 | ||
| Module Seven – Following Up with New Employees | 01:00:00 | ||
| Module Eight – Setting Expectations | 01:00:00 | ||
| Module Nine – Resiliency and Flexibility | 00:30:00 | ||
| Module Ten – Assigning Work | 01:00:00 | ||
| Module Eleven – Providing Feedback | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| HR and Employee Motivation | |||
| Module One – Getting Started | 01:00:00 | ||
| Module Two – A Psychological Approach | 01:00:00 | ||
| Module Three – Object-Oriented Theory | 01:00:00 | ||
| Module Four – Using Reinforcement Theory | 01:00:00 | ||
| Module Five – Using Expectancy Theory | 01:00:00 | ||
| Module Six – Personality’s Role in Motivation | 01:00:00 | ||
| Module Seven: Setting Goals | 00:15:00 | ||
| Module Eight – A Personal Toolbox | 01:00:00 | ||
| Module Nine – Motivation on the Job | 01:00:00 | ||
| Module Ten – Addressing Specific Morale Issues | 01:00:00 | ||
| Module Eleven – Keeping Yourself Motivated | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Recruitment Basics | |||
| Introduction to Recruitment | 00:15:00 | ||
| Recruitment | 01:00:00 | ||
| Shortlisting | 00:15:00 | ||
| Selection | 00:11:00 | ||
| Definitions of Training and Development | 00:15:00 | ||
| Considerations in the Design of Training Programmes | 00:15:00 | ||
| Implementing Training | 00:15:00 | ||
| Learning Methods | 00:30:00 | ||
| Recruitment | |||
| Module One – Getting Started | 00:15:00 | ||
| Module Two – Introduction to Recruitment | 00:30:00 | ||
| Module Three – The Selection Process | 00:30:00 | ||
| Module Four – Goal Setting | 00:30:00 | ||
| Module Five – The Interview | 00:30:00 | ||
| Module Six – Types of Interview Questions | 00:30:00 | ||
| Module Seven – Avoiding Bias in Your Selection | 00:30:00 | ||
| Module Eight – The Background Check | 00:30:00 | ||
| Module Nine – Making Your Offer | 00:30:00 | ||
| Module Ten – Orientation and Retention | 00:30:00 | ||
| Module Eleven – Measuring the Results | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Managing Recruitment | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Defining and Knowing the Position | 01:00:00 | ||
| Module Three – Hiring Strategy | 01:00:00 | ||
| Module Four – Lure in Great Candidates | 01:30:00 | ||
| Module Five – Filtering Applicants to Interview | 01:00:00 | ||
| Module Six – The Interview (I) | 01:00:00 | ||
| Module Seven – The Interview (II) | 01:00:00 | ||
| Module Eight – Selection Process (I) | 01:00:00 | ||
| Module Nine – Selection Process (II) | 01:00:00 | ||
| Module Ten – Making an Offer | 01:00:00 | ||
| Module Eleven – Onboarding | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Recruitment - Interview Process | |||
| History of the Interviewing Process | 00:30:00 | ||
| The Recruitment and Selection Process | 00:15:00 | ||
| Factors in the Hiring Process | 00:15:00 | ||
| Cost Analysis | 00:15:00 | ||
| Job Analysis and Position Profiles | 00:30:00 | ||
| Determining the Skills You Need | 00:15:00 | ||
| Finding Candidates | 00:30:00 | ||
| Advertising Guidelines | 00:00:00 | ||
| Screening Resumes | 00:30:00 | ||
| Performance Assessments | 00:30:00 | ||
| Problems Recruiters Face | 00:15:00 | ||
| Interviewing Barriers | 00:15:00 | ||
| Non-Verbal Communication | 00:15:00 | ||
| Types of Questions | 00:30:00 | ||
| Case Study | 00:15:00 | ||
| Traditional vs. Behavioral Interviews | 00:30:00 | ||
| Other Types of Questions | 00:15:00 | ||
| The Critical Incident Technique | 00:15:00 | ||
| Listening for Answers | 00:30:00 | ||
| Difficult Applicants | 01:00:00 | ||
| Interview Preparation and Format | 00:00:00 | ||
| Other Interview Techniques | 00:30:00 | ||
| Scoring Responses | 00:15:00 | ||
| Checking References | 00:30:00 | ||
| Human Rights | 00:15:00 | ||
| Admin Support | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Getting Organized (I) | 01:00:00 | ||
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Why Your Office Needs Administrative Procedures | 01:00:00 | ||
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Office Management | |||
| Building Your Management Team | 01:00:00 | ||
| Building A Successful Brand | 01:00:00 | ||
| Achieving Quality Through Teamwork | 00:30:00 | ||
| Keys To Staying Motivated | 00:30:00 | ||
| Improve Your Marketing | 01:00:00 | ||
| Provide Top Customer Service | 00:30:00 | ||
| Wrapping Up | 00:30:00 | ||
| Mock Exam | |||
| Mock Exam- HR Office Admin Diploma | 00:20:00 | ||
| Final Exam | |||
| Final Exam – HR Office Admin Diploma | 00:20:00 | ||
