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Description:

The HR and Office Admin Diploma course covers the necessary concepts and techniques of HR and Office management system. You will explore the skills needed for managing human resource department. Topics covered how to recruit an employee, how to select the right candidates, ways of conducting the proper interview, time management, conflict management, employee compensation, and benefits and more.

Apart from these, the course focuses on how to support the admin, organisational skills, operational management etc. Finally, the essential techniques of Office Management system will be explored in the course.

Who is the course for?

  • This course is ideal for those wanting to improve their base skills in office administrative tasks
  • This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or secretary

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24.
  • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of career advancement opportunities;
  • 24/7 student support via email.

Career Path:

HR and Office Admin Diploma is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as:

  • Administrator support staff
  • Administrative assistant
  • Office managers
  • Receptionist
  • Office administrator

Course Curriculum

Human Resource Management
Human Resource Management 01:00:00
HR Planning, Recruitment and Selection 01:00:00
Induction, Training and Development 00:45:00
HR Department’s Responsibilities 00:45:00
Organisational Culture 00:45:00
Motivation, Counseling, Resignations and Retirement 01:00:00
Performance Appraisal 00:45:00
Remuneration Policy 00:15:00
Records and Statistics 00:30:00
Industrial Relations 00:15:00
HR and Leadership
INTRODUCTION 00:30:00
WHAT MAKES A GREAT LEADER? 01:00:00
HOW TO INSPIRE YOUR TEAM 01:00:00
HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00
HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00
HOW TO DEAL WITH A CRISIS 01:00:00
IS IT BETTER TO BE FEARED OR LIKED? 01:00:00
DEALING WITH DISSIDENTS 01:00:00
CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00
UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00
THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00
CONCLUSION 00:15:00
Leadership and People Management
Module One – Getting Started 00:30:00
Module Two – The Evolution of Leadership 01:00:00
Module Three – Situational Leadership 01:00:00
Module Four – A Personal Inventory 01:00:00
Module Five – Modeling the Way 01:00:00
Module Six – Inspiring a Shared Vision 01:00:00
Module Seven – Challenging the Process 01:00:00
Module Eight – Enabling Others to Act 01:00:00
Module Nine – Encouraging the Heart 01:00:00
Module Ten – Basic Influencing Skills 01:00:00
Module Eleven – Setting Goals 01:00:00
Module Twelve – Wrapping Up 00:30:00
Organisational Skills
Module One – Getting Started 00:30:00
Module Two – Remove the Clutter 01:00:00
Module Three – Prioritize 01:00:00
Module Four – Scheduling Your Time 01:00:00
Module Five – To Do Lists 01:00:00
Module Six – Paper and Paperless Storage 01:00:00
Module Seven – Organization in Your Work Area 01:00:00
Module Eight – Tools to Fight Procrastination 01:00:00
Module Nine – Organizing Your Inbox 01:00:00
Module Ten – Avoid the Causes of Disorganization 01:00:00
Module Eleven – Discipline is the Key to Stay Organized 01:00:00
Module Twelve – Wrapping Up 00:30:00
HR Training
Defining Human Resources 00:15:00
Performing a Skills Inventory 00:15:00
Forecasting Techniques 00:15:00
Job Analysis 00:00:00
Identifying Job Competencies 00:30:00
Position Profiles and Job Descriptions 00:30:00
Do You Really Need to Hire? 00:30:00
Finding Candidates HR 00:00:00
Advertising Guidelines HR 00:30:00
Screening Resumes HR 00:30:00
Preparing for the Interview 00:15:00
Conducting the Interview 01:00:00
After the Interview 00:15:00
Employee Orientation and Onboarding 00:30:00
Follow the Leader 00:15:00
Planning Training 00:15:00
Performance Reviews 01:00:00
Attendance Management 00:30:00
Managing a Diverse Workforce 00:30:00
Privacy Issues 00:15:00
Compensation and Benefits 01:00:00
Managing Disciplinary Issues 00:30:00
Terminating Employees 00:15:00
Exit Interviews 00:15:00
HR and Employee Onboarding
Module One – Getting Started 00:30:00
Module Two – Purpose of Onboarding 01:00:00
Module Three – Introduction 01:00:00
Module Four – Onboarding Preparation 01:00:00
Module Five – Onboarding Checklist 01:00:00
Module Six – Creating an Engaging Program 01:00:00
Module Seven – Following Up with New Employees 01:00:00
Module Eight – Setting Expectations 01:00:00
Module Nine – Resiliency and Flexibility 00:30:00
Module Ten – Assigning Work 01:00:00
Module Eleven – Providing Feedback 01:00:00
Module Twelve – Wrapping Up 00:30:00
HR and Employee Motivation
Module One – Getting Started 01:00:00
Module Two – A Psychological Approach 01:00:00
Module Three – Object-Oriented Theory 01:00:00
Module Four – Using Reinforcement Theory 01:00:00
Module Five – Using Expectancy Theory 01:00:00
Module Six – Personality’s Role in Motivation 01:00:00
Module Seven: Setting Goals 00:15:00
Module Eight – A Personal Toolbox 01:00:00
Module Nine – Motivation on the Job 01:00:00
Module Ten – Addressing Specific Morale Issues 01:00:00
Module Eleven – Keeping Yourself Motivated 00:30:00
Module Twelve – Wrapping Up 00:30:00
Recruitment Basics
Introduction to Recruitment 00:15:00
Recruitment 01:00:00
Shortlisting 00:15:00
Selection 00:11:00
Definitions of Training and Development 00:15:00
Considerations in the Design of Training Programmes 00:15:00
Implementing Training 00:15:00
Learning Methods 00:30:00
Recruitment
Module One – Getting Started 00:15:00
Module Two – Introduction to Recruitment 00:30:00
Module Three – The Selection Process 00:30:00
Module Four – Goal Setting 00:30:00
Module Five – The Interview 00:30:00
Module Six – Types of Interview Questions 00:30:00
Module Seven – Avoiding Bias in Your Selection 00:30:00
Module Eight – The Background Check 00:30:00
Module Nine – Making Your Offer 00:30:00
Module Ten – Orientation and Retention 00:30:00
Module Eleven – Measuring the Results 00:30:00
Module Twelve – Wrapping Up 00:15:00
Managing Recruitment
Module One – Getting Started 00:30:00
Module Two – Defining and Knowing the Position 01:00:00
Module Three – Hiring Strategy 01:00:00
Module Four – Lure in Great Candidates 01:30:00
Module Five – Filtering Applicants to Interview 01:00:00
Module Six – The Interview (I) 01:00:00
Module Seven – The Interview (II) 01:00:00
Module Eight – Selection Process (I) 01:00:00
Module Nine – Selection Process (II) 01:00:00
Module Ten – Making an Offer 01:00:00
Module Eleven – Onboarding 01:00:00
Module Twelve – Wrapping Up 00:30:00
Recruitment - Interview Process
History of the Interviewing Process 00:30:00
The Recruitment and Selection Process 00:15:00
Factors in the Hiring Process 00:15:00
Cost Analysis 00:15:00
Job Analysis and Position Profiles 00:30:00
Determining the Skills You Need 00:15:00
Finding Candidates 00:30:00
Advertising Guidelines 00:00:00
Screening Resumes 00:30:00
Performance Assessments 00:30:00
Problems Recruiters Face 00:15:00
Interviewing Barriers 00:15:00
Non-Verbal Communication 00:15:00
Types of Questions 00:30:00
Case Study 00:15:00
Traditional vs. Behavioral Interviews 00:30:00
Other Types of Questions 00:15:00
The Critical Incident Technique 00:15:00
Listening for Answers 00:30:00
Difficult Applicants 01:00:00
Interview Preparation and Format 00:00:00
Other Interview Techniques 00:30:00
Scoring Responses 00:15:00
Checking References 00:30:00
Human Rights 00:15:00
Admin Support
Module One – Getting Started 00:30:00
Module Two – Getting Organized (I) 01:00:00
Module Three – Getting Organized (II) 01:00:00
Module Four – Managing Time 01:00:00
Module Five – Getting It All Done On Time 01:00:00
Module Six – Special Tasks 01:00:00
Module Seven – Verbal Communication Skills 01:00:00
Module Eight – Non-Verbal Communication Skills 01:00:00
Module Nine – Empowering Yourself 01:00:00
Module Ten – The Team of Two 01:00:00
Module Eleven – Taking Care of Yourself 01:00:00
Module Twelve – Wrapping Up 00:30:00
Administrative Management
Module One – Getting Started 00:30:00
Module Two – Why Your Office Needs Administrative Procedures 01:00:00
Module Three – Gathering the Right Tools 01:00:00
Module Four – Identifying Procedures to Include 01:00:00
Module Five – Top Five Procedures to Record 01:00:00
Module Six – What to Include in Your Binder (I) 01:00:00
Module Seven – What to Include in Your Binder (II) 01:00:00
Module Eight – Organizing Your Binder 01:00:00
Module Nine – What Not to Include in the Procedure Guide 01:00:00
Module Ten – Share Office Procedure Guide 01:00:00
Module Eleven – Successfully Executing the Guide 01:00:00
Module Twelve – Wrapping Up 00:30:00
Office Management
Building Your Management Team 01:00:00
Building A Successful Brand 01:00:00
Achieving Quality Through Teamwork 00:30:00
Keys To Staying Motivated 00:30:00
Improve Your Marketing 01:00:00
Provide Top Customer Service 00:30:00
Wrapping Up 00:30:00
Mock Exam
Final Exam

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